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- Tasks: Provide hands-on IT support across three schools, ensuring smooth tech operations.
- Company: Join Cavendish Education, a family of innovative schools dedicated to student success.
- Benefits: Enjoy competitive salary, pension, life assurance, and generous annual leave.
- Why this job: Make a positive impact on young lives while developing your IT skills.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for education.
- Other info: Dynamic work environment with opportunities for professional development and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Based: Riverston School in Lewisham/Greenwich, London with occasional travel.
Reports to: Group IT Manager, with an indirect reporting line to Headteachers.
Company Description: Cavendish Education is a family of independent specialist day and boarding schools and colleges, for students between the ages of 5 and 21. As an organisation, we focus our efforts on establishing, developing and nurturing like-minded schools that are known for their outstanding ability to help pupils with unique learning profiles to succeed in every walk of life.
Role Description: This is a hands-on role, working closely with school staff and central IT colleagues, to provide high quality technical support across three schools. You will be responsible for maintaining robust, secure and reliable ICT environments that support teaching, learning and school administration. This role focuses on support within a Google Workspace-first ecosystem, across a mixed device network.
We’re looking for someone who:
- Enjoys solving problems and helping others
- Communicates clearly with both technical and non-technical users
- Thrives in a busy, multi-site environment
- Brings strong experience in IT support, ideally within education
- Is motivated by making a positive impact on young people’s lives
In return, you’ll join a supportive organisation committed to professional development, collaboration, and meaningful work. Cavendish Education is an equal opportunities employer and welcomes applications from candidates from a variety of backgrounds.
Competitive salary with provision of pension, Life Assurance, employee assistance programme, company sick pay and enhanced family friendly benefits. Paid support towards Continual Professional Development activities. 25 days paid annual leave increasing with promotion, plus gifted days at Christmas.
Key responsibilities:
- Technical Support & User Services
- Provide first and second-line technical support to staff and pupils across all three sites.
- Build and maintain positive working relationships with pupils, staff, parents/carers and external professionals.
- Respond to incidents and requests efficiently, escalating where appropriate and ensuring issues are followed through to resolution.
- Administer and support Google Workspace for Education, including user accounts, groups, shared drives, permissions and device integration.
- Support the use of Microsoft 365 where required alongside Google Workspace.
- Assist staff in the effective use of cloud tools to support teaching, learning and administration.
- Devices & Classroom Technology
- Install, configure and maintain Chromebooks, iPads, macOS and Windows devices.
- Support interactive whiteboards, panels and classroom AV equipment, including in-class troubleshooting when required.
- Prepare, deploy and refresh devices for staff and pupils in line with school procedures.
- Networks & Infrastructure
- Support and maintain school networks, primarily UniFi-based, with awareness of Aruba networking at one site.
- Monitor network performance, identify issues and work with central IT or third-party suppliers to implement improvements.
- Assist with server-based services, backups and routine maintenance tasks.
- Safeguarding, Filtering & Internet Use
- Support and maintain Smoothwall filtering appliances, ensuring safe and appropriate internet access for staff and pupils.
- Assist in monitoring internet usage and managing user access in line with school policies (excluding formal DPO responsibilities).
- School Systems & Administration Support
- Provide technical support for school systems used across teaching and learning and administrative systems.
- Support joiners/leavers processes for staff and pupils.
IT Technician in London employer: Cavendish Education Group
Contact Detail:
Cavendish Education Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in London
✨Tip Number 1
Network with current IT professionals in education. Reach out on LinkedIn or attend local tech meetups to get insights and maybe even a referral. We all know that sometimes it's not just what you know, but who you know!
✨Tip Number 2
Prepare for your interview by brushing up on common IT support scenarios, especially those related to Google Workspace and mixed device networks. We recommend practising your problem-solving skills with real-life examples to show how you can make a positive impact.
✨Tip Number 3
Show your passion for helping others during the interview. Share stories about how you've solved tech issues for non-technical users. We want to see that you thrive in a busy environment and genuinely care about making a difference in students' lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Technician in London
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and how it can make a difference in education. Share any relevant experiences that highlight your problem-solving skills and your love for helping others.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the specific requirements of the IT Technician role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Relevant Experience: Don’t forget to showcase your previous IT support experience, especially in educational settings. Mention any hands-on roles you've had and how they’ve prepared you for this position at Cavendish Education.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cavendish Education Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Google Workspace and the devices mentioned in the job description. Be ready to discuss how you've solved tech issues in the past, as this role is all about providing support and troubleshooting.
✨Show Your People Skills
This role involves working closely with staff and pupils, so it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated with both technical and non-technical users, and how you've built positive relationships in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a tech issue during a class. Think through your problem-solving process and be prepared to explain your thought process clearly. This will show your ability to thrive in a busy environment.
✨Research the Organisation
Familiarise yourself with Cavendish Education and their mission to support students with unique learning profiles. Understanding their values will help you align your answers with what they’re looking for, showing that you're genuinely interested in making a positive impact.