At a Glance
- Tasks: Carry out maintenance and repairs in customer homes across Devon, Somerset, and Dorset.
- Company: Cavanna Homes, the South West's largest independent house builder since 1923.
- Benefits: Competitive salary, bonus, 25 days holiday, private healthcare, and more.
- Other info: Join a family-owned company with a commitment to diversity and career growth.
- Why this job: Use your trade skills to make homes safe and comfortable for customers.
- Qualifications: Experience in a trade role and a valid driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Field-based across all our sites in Devon, Somerset and into Dorset.
About Us
With a rich history dating back to 1923, Cavanna Homes is the South West's largest independent house builder. We are family owned and construct beautiful new homes that customers love.
We are now looking for a Customer Service Operative to join our team on a full-time, permanent basis, working 39 hours per week.
The Benefits:
- Competitive salary
- Discretionary annual bonus
- 25 days holiday + bank holidays, additional holidays awarded for length of service
- Holiday purchase scheme - purchase up to an additional week of holiday
- 6% employer pension contributions
- Private healthcare for yourself and family
- Medicash health cashback scheme
- Life assurance (3x annual salary)
- Cycle to work scheme up to the value of £3,500
- Discount on purchase of a Cavanna Home
- Company van
This is a brilliant opportunity for a qualified, experienced and customer-focused tradesperson to join our leading company. In this varied, engaging and practical role, you will have the chance to utilise your trade skills to support our customers across the region, ensuring they have safe, comfortable homes. You will discover a comprehensive benefits package that recognises your contribution, supports your wellbeing and reinforces a rewarding place to build your career.
So, if you want to use your skills to undertake repair and maintenance work for customers, read on and apply today!
The Role
As a Customer Service Operative, you will carry out general maintenance works and minor repairs on properties at our sites across Devon, Somerset and Dorset. Ensuring work is completed to a high standard and in a safe and cost-effective manner, you will conduct a range of tasks, including painting, drylining, carpentry, window adjustments, carpet repairs and mastic and silicone renewal. Once you have the required materials for a job, you will complete maintenance or repairs in customer homes and update the office team on outcomes.
About You
To be considered as a Customer Service Operative, you will need:
- Experience working in a trade-based role
- General construction experience
- Experience working with customers
- A qualification in a trade such as carpentry or drylining
- A full, valid driving licence
The closing date for this role is 14th May 2026.
Cavanna Homes is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're looking for a new role as a Customer Service Operative, please apply via the button shown.
Customer Service Operative in Torquay employer: Cavanna Homes
Cavanna Homes is an exceptional employer, offering a supportive and inclusive work culture that values the contributions of every team member. With competitive salaries, generous holiday allowances, and comprehensive benefits including private healthcare and a cycle to work scheme, employees are well taken care of while enjoying the opportunity to grow their careers in a family-owned company that has been a cornerstone of the South West since 1923.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Torquay
✨Tip Number 1
Get to know the company! Research Cavanna Homes and understand their values and projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for practical assessments! As a Customer Service Operative, you might be tested on your trade skills. Brush up on your techniques and be ready to showcase your expertise during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Cavanna Homes and ready to contribute to their mission.
We think you need these skills to ace Customer Service Operative in Torquay
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your trade skills and experience in your application. We want to see how your background in carpentry, painting, or any other relevant area makes you the perfect fit for the Customer Service Operative role.
Customer Focus is Key:Since this role involves working directly with customers, it’s important to showcase your customer service experience. Tell us about times you've gone above and beyond to help someone out – we love hearing those stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Cavanna Homes
✨Know Your Trade Inside Out
Make sure you brush up on your trade skills and knowledge before the interview. Be ready to discuss specific techniques or projects you've worked on, especially those related to carpentry, painting, or general maintenance. This will show that you're not just experienced but also passionate about your work.
✨Showcase Your Customer Service Skills
Since this role involves working directly with customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Think of situations where you resolved issues or went above and beyond to ensure customer satisfaction. This will highlight your ability to maintain a positive relationship with clients.
✨Familiarise Yourself with Cavanna Homes
Do a bit of research on Cavanna Homes and their values. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they’re looking for. Mentioning specific projects or initiatives by the company can really impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask at the end. You might want to inquire about the team you'll be working with or the types of projects you’ll be involved in. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
