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- Tasks: Support new homeowners with enquiries and manage property issues professionally.
- Company: Cavanna Homes, a family-owned house builder with a proud history.
- Benefits: Competitive salary, life assurance, generous holiday, and early Friday finishes.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Flexible part-time role, perfect for balancing work and personal commitments.
The predicted salary is between 24000 - 36000 £ per year.
About us
Cavanna Homes is the South West's largest independent house builder, family-owned and constructing beautiful new homes that customers love.
We are now looking for a Customer Service Co-ordinator to join our team in Torquay for a 12-month fixed-term contract on a part-time basis, working 25 hours per week.
What you'll be doing
As a Customer Service Co-ordinator, you will support new homeowners with their enquiries and manage any issues they are experiencing with their properties. Handling enquiries via phone and email, you will provide a professional and responsive service, record incoming correspondence, assess reported issues and provide clear guidance on the next steps to resolve them. Working closely with internal teams and sub-contractors, you will help co-ordinate maintenance and repair works while ensuring customers remain informed throughout the process.
- Attend site meetings to represent and advocate for our customers
- Liaise with Customer Service Operatives to help maximise their time addressing customer needs
What you'll get in return
- Competitive salary
- Life Assurance X3
- 6% employer pension contributions
- Medicash health cashback scheme
- 25 days holiday + bank holidays, additional holidays awarded for length of service
- Holiday purchase scheme - purchase up to an additional week of holiday
- Early Friday finishes
This is a fantastic opportunity for a customer service professional to join our well-established, family-owned organisation. You'll step into a friendly and supportive office environment where you can confidently develop your skills and become a key part of a company with a proud history and strong reputation across the South West. With a part-time commitment of just 25 hours per week, this role offers excellent flexibility, making it ideal if you're looking to balance rewarding work with other personal commitments.
Who we are looking for
To join us as our Customer Service Co-ordinator, you will need:
- Previous customer service experience
- Experience working in a fast-paced environment
- A working knowledge of Microsoft Office, including Outlook, Word and Excel
- Strong organisational skills and the ability to prioritise your workload methodically
- The ability to remain calm and patient when dealing with customers
- Excellent verbal and written communication skills
- At a minimum, GCSEs (or equivalent) in English and Maths
A little bit more about Cavanna
Cavanna Homes is a family-owned business established in 1923. Our aim is to become the most admired regional house builder in the South West through product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.
At Cavanna, everyone lives by The Cavanna Way. This is our set of values that defines who we are as a team and how we behave: Customer Focused, Integrity, Socially Engaged, Reputable, Successful and Safe. If you believe these values match your own, then we'd love to hear from you.
The closing date for this role is 24th March 2026.
Webrecruit and Cavanna Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Customer Service Co-ordinator in Torquay employer: Cavanna Homes
Contact Detail:
Cavanna Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cavanna Homes. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and think about how you'd handle them. Being able to demonstrate your problem-solving skills will really impress the interviewers.
✨Tip Number 3
Show off your communication skills! Whether it’s in person or over the phone, make sure you come across as friendly and professional. Remember, as a Customer Service Co-ordinator, you'll be the face of the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Cavanna team. Good luck!
We think you need these skills to ace Customer Service Co-ordinator in Torquay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with what we're looking for in a Customer Service Co-ordinator.
Showcase Your Communication Skills: Since you'll be handling enquiries via phone and email, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Organisational Skills: We value strong organisational skills, so don’t forget to mention any relevant experiences where you’ve successfully managed multiple tasks or prioritised workloads. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Cavanna Homes
✨Know the Company Inside Out
Before your interview, take some time to research Cavanna Homes. Understand their history, values, and what makes them unique in the housing market. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries and manage customer expectations effectively.
✨Practice Your Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member, focusing on how you would explain complex issues simply and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and the company. You could ask about the team dynamics or how they measure success in the Customer Service Co-ordinator position.