At a Glance
- Tasks: Carry out maintenance and repairs in customer homes across Devon, Somerset, and Dorset.
- Company: Cavanna Homes, the South West's largest independent house builder since 1923.
- Benefits: Competitive salary, bonus, 25 days holiday, private healthcare, and more.
- Other info: Join a family-owned company that values diversity and offers career growth.
- Why this job: Use your trade skills to make a real difference in customers' lives.
- Qualifications: Experience in a trade role and a valid driving licence required.
The predicted salary is between 30000 - 40000 € per year.
Field-based across all our sites in Devon, Somerset and into Dorset.
About Us
With a rich history dating back to 1923, Cavanna Homes is the South West's largest independent house builder. We are family owned and construct beautiful new homes that customers love. We are now looking for a Customer Service Operative to join our team on a full-time, permanent basis, working 39 hours per week.
The Benefits:
- Competitive salary
- Discretionary annual bonus
- 25 days holiday plus bank holidays, additional holidays awarded for length of service
- Holiday purchase scheme - purchase up to an additional week of holiday
- 6% employer pension contributions
- Private healthcare for yourself and family
- Medicash health cashback scheme
- Life assurance (3x annual salary)
- Cycle to work scheme up to the value of £3,500
- Discount on purchase of a Cavanna Home
- Company van
This is a brilliant opportunity for a qualified, experienced and customer-focused tradesperson to join our leading company. In this varied, engaging and practical role, you will have the chance to utilise your trade skills to support our customers across the region, ensuring they have safe, comfortable homes. You will discover a comprehensive benefits package that recognises your contribution, supports your wellbeing and reinforces a rewarding place to build your career. So, if you want to use your skills to undertake repair and maintenance work for customers, read on and apply today!
The Role
As a Customer Service Operative, you will carry out general maintenance works and minor repairs on properties at our sites across Devon, Somerset and Dorset. Ensuring work is completed to a high standard and in a safe and cost-effective manner, you will conduct a range of tasks, including painting, drylining, carpentry, window adjustments, carpet repairs and mastic and silicone renewal. Once you have the required materials for a job, you will complete maintenance or repairs in customer homes and update the office team on outcomes.
About You
To be considered as a Customer Service Operative, you will need:
- Experience working in a trade-based role
- General construction experience
- Experience working with customers
- A qualification in a trade such as carpentry or drylining
- A full, valid driving licence
The closing date for this role is 14th May 2026. Other organisations may call this role Maintenance Operative, Property Maintenance Operative, Builder, Carpenter, Painter & Decorator, Carpet Fitter, Building Maintenance Technician, General Maintenance Operative, or Facilities & Maintenance Operative. Cavanna Homes is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're looking for a new role as a Customer Service Operative, please apply via the button shown.
Customer Service Operative in Preston employer: Cavanna Homes
Cavanna Homes is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee wellbeing and growth. With competitive salaries, generous holiday allowances, and comprehensive benefits including private healthcare and a cycle to work scheme, employees are empowered to thrive in their roles while making a meaningful impact on the communities they serve across Devon, Somerset, and Dorset.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Preston
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on Cavanna Homes. Understanding their values and what they stand for will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances!
✨Tip Number 3
Prepare for the interview! Think about how your trade skills align with the job description. Be ready to share specific examples of your past work that demonstrate your customer service experience and technical abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Cavanna Homes. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Operative in Preston
Some tips for your application 🫡
Keep It Relevant:When you're writing your application, make sure to highlight your experience in trade-based roles and customer service. We want to see how your skills match up with what we're looking for!
Show Your Personality:Don't be afraid to let your personality shine through! We love seeing a bit of character in applications, so feel free to share why you’re passionate about helping customers and working in construction.
Double-Check Your Details:Before hitting that submit button, give your application a good once-over. Make sure all your information is up to date and accurate. We want to know you’re detail-oriented!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cavanna Homes
✨Know Your Trade Inside Out
Make sure you brush up on your trade skills and knowledge before the interview. Be ready to discuss your experience in carpentry, drylining, or any other relevant areas. This will show that you're not just a customer service operative but also a skilled tradesperson who can handle the tasks required.
✨Showcase Your Customer Service Skills
Since this role involves working directly with customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues, as this is key to ensuring customer satisfaction.
✨Familiarise Yourself with Cavanna Homes
Do some research on Cavanna Homes and their values. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they’re looking for. Mentioning specific projects or initiatives can really impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you. Questions about team dynamics or training opportunities can be great conversation starters.
