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For Companies At a Glance
- Tasks: Carry out maintenance and repairs in customer homes across Devon, Somerset, and Dorset.
- Company: Cavanna Homes, the South West's largest independent house builder since 1923.
- Benefits: Competitive salary, bonus, 25 days holiday, private healthcare, and a company van.
- Other info: Join a family-owned company with a commitment to diversity and career growth.
- Why this job: Use your trade skills to make homes safe and comfortable for customers.
- Qualifications: Experience in a trade role, customer service skills, and a valid driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
Field-based across all our sites in Devon, Somerset and into Dorset.
About Us
With a rich history dating back to 1923, Cavanna Homes is the South West's largest independent house builder. We are family owned and construct beautiful new homes that customers love.
We are now looking for a Customer Service Operative to join our team on a full-time, permanent basis, working 39 hours per week.
The Benefits
- Competitive salary
- Discretionary annual bonus
- 25 days holiday + bank holidays, additional holidays awarded for length of service
- Holiday purchase scheme - purchase up to an additional week of holiday
- 6% employer pension contributions
- Private healthcare for yourself and family
- Medicash health cashback scheme
- Life assurance (3x annual salary)
- Cycle to work scheme up to the value of £3,500
- Discount on purchase of a Cavanna Home
- Company van
This is a brilliant opportunity for a qualified, experienced and customer-focused tradesperson to join our leading company. In this varied, engaging and practical role, you will have the chance to utilise your trade skills to support our customers across the region, ensuring they have safe, comfortable homes. You will discover a comprehensive benefits package that recognises your contribution, supports your wellbeing and reinforces a rewarding place to build your career.
So, if you want to use your skills to undertake repair and maintenance work for customers, read on and apply today!
The Role
As a Customer Service Operative, you will carry out general maintenance works and minor repairs on properties at our sites across Devon, Somerset and Dorset. Ensuring work is completed to a high standard and in a safe and cost-effective manner, you will conduct a range of tasks, including painting, drylining, carpentry, window adjustments, carpet repairs and mastic and silicone renewal. Once you have the required materials for a job, you will complete maintenance or repairs in customer homes and update the office team on outcomes.
About You
To be considered as a Customer Service Operative, you will need:
- Experience working in a trade-based role
- General construction experience
- Experience working with customers
- A qualification in a trade such as carpentry or drylining
- A full, valid driving licence
The closing date for this role is 14th May 2026.
Other organisations may call this role Maintenance Operative, Property Maintenance Operative, Builder, Carpenter, Painter & Decorator, Carpet Fitter, Building Maintenance Technician, General Maintenance Operative, or Facilities & Maintenance Operative.
Cavanna Homes is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you're looking for a new role as a Customer Service Operative, please apply via the button shown.
Customer Service Operative in Cowley employer: Cavanna Homes
Contact Detail:
Cavanna Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative in Cowley
✨Tip Number 1
Get to know the company! Research Cavanna Homes and understand their values and projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Customer Service Operative, you might be tested on your trade skills. Brush up on your techniques and be ready to showcase your expertise during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Cavanna Homes and makes it easier for us to track your application.
We think you need these skills to ace Customer Service Operative in Cowley
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your trade skills and experience in your application. We want to see how your background in carpentry, painting, or any other relevant area makes you a great fit for the Customer Service Operative role.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Cavanna Homes
✨Know Your Trade Inside Out
Make sure you brush up on your trade skills before the interview. Be ready to discuss your experience in carpentry, painting, or any other relevant areas. They’ll want to know how you can apply your skills to ensure customers have safe and comfortable homes.
✨Showcase Your Customer Service Skills
Since this role involves working directly with customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Familiarise Yourself with the Company
Do a bit of homework on Cavanna Homes. Understand their history, values, and what makes them the largest independent house builder in the South West. This will show your genuine interest in the company and help you align your answers with their mission.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.