At a Glance
- Tasks: Engage with the community, share project updates, and handle enquiries professionally.
- Company: Join a dynamic team in Cleethorpes focused on community engagement.
- Benefits: Flexible hours, company laptop, mobile phone, and competitive pay.
- Other info: Long-term opportunity with potential for growth and immediate start available.
- Why this job: Make a real difference in your community while developing valuable communication skills.
- Qualifications: Strong communication skills and a friendly attitude; experience is a plus but not required.
Public Liason Officer
Job Title: Public Liaison Officer
Location: Cleethorpes
Salary: £12.90 per hour
Role Highlights & Packages:
- Approximately 15 hours per week, with additional hours available during busier periods.
- Ideally working 5 hours per day on Monday, Tuesday and Wednesday, although there is flexibility to work Thursday or Friday if preferred.
- Company laptop and mobile phone provided.
- Immediate start available (Monday start possible).
- Long-term temporary opportunity, expected to last 6+ months.
Role Overview:
We are looking for a friendly and confident Public Liaison Officer to act as the key link between an ongoing project and the local community in Cleethorpes. You'll be communicating with residents, shopkeepers and business owners, keeping them informed of upcoming works and ensuring any concerns or complaints are handled professionally.
Key Requirements:
- Excellent communication and interpersonal skills.
- Confident engaging with members of the public and local businesses.
- Strong customer service skills with the ability to handle complaints calmly and professionally.
- Well organised and able to work independently.
- Previous customer service, community engagement or public-facing experience is desirable but not essential.
Responsibilities:
- Liaise with local stakeholders, including residents, shopkeepers and business owners.
- Inform the local community about upcoming works and project updates.
- Deliver leaflets and information to local properties and businesses.
- Respond to enquiries and resolve complaints professionally.
- Build positive relationships within the community.
- Provide feedback from stakeholders to the project team.
Contacts to Apply:
Max 07501 930494
#J-18808-Ljbffr
Public Liason Officer in Cleethorpes employer: Caval
Join a leading contractor in South Yorkshire that values innovation and growth, offering a competitive salary of £55,000 plus a car allowance and bonus scheme. With a strong focus on employee development, you will have the opportunity to build meaningful relationships within the construction sector while enjoying a supportive work culture that prioritises career progression and work-life balance with 25 days holiday plus bank holidays.
StudySmarter Expert Advice🤫
We think this is how you could land Public Liason Officer in Cleethorpes
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Caval.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Caval. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Public Liason Officer in Cleethorpes
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Caval.
How to prepare for a job interview at Caval
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Caval's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Caval offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
