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For Companies At a Glance
- Tasks: Support homeowners with a 5-star aftercare service and manage customer enquiries.
- Company: Prestigious housebuilder with over 60 years of experience in the UK construction industry.
- Benefits: 26 days annual leave, private medical insurance, and ongoing training opportunities.
- Why this job: Join a people-focused team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
Location: Cumbria
Type: Permanent
The Company
Our client is a prestigious and well-established housebuilder with over 60 years' experience in the UK construction industry. Operating across the North of England, they are recognised for delivering high-quality new build homes while placing sustainability and community impact at the heart of everything they do. Due to continued growth, they are now seeking a Customer Relations Advisor to support the delivery of a 5-star customer experience across the region.
The Role
As Customer Service Advisor, you will play a key role in ensuring homeowners receive a professional, efficient and customer-focused aftercare service. Working closely with the Customer Relations Manager, build teams and customer care technicians, you will help maintain high service standards throughout the customer journey. This is a people focused role requiring excellent communication skills, strong attention to detail and the ability to manage multiple enquiries accurately and calmly.
Key Responsibilities
- Champion the customer journey, supporting the business's commitment to delivering a 5-star customer experience
- Proactively contribute to the regional Customer Care team, promoting a quality-led aftercare service
- Manage and administer customer complaints efficiently and professionally
- Collate accurate information to produce clear, informed and timely complaint responses
- Handle inbound customer calls and enquiries
- Manage customer care inboxes and voicemails, ensuring responses are issued within agreed SLAs
- Maintain accurate records and update systems to support effective issue resolution
The Ideal Candidate
- Proven experience in a customer service or customer relations role
- Excellent written and verbal communication skills
- Confident using IT systems, including Microsoft Word, Excel, Outlook and PowerPoint
- A collaborative team player with strong interpersonal skills
- Experience within new build housing, NHQC and customer service environments is highly desirable
Benefits
- 26 days annual leave plus bank holidays
- Discretionary bonus scheme
- Holiday buy-back scheme
- Company pension scheme
- Private medical insurance
- Health and wellbeing membership
- Life assurance
- Share purchase plan
- High street and retail discounts
- Ongoing training and development opportunities
Customer Service Advisor in Penrith employer: Caval Ltd
Contact Detail:
Caval Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Penrith
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond calmly under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Penrith
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like communication and attention to detail.
Showcase Your People Skills: Since this role is all about championing the customer journey, don’t forget to include examples of how you've successfully managed customer interactions in the past. We want to see how you’ve gone above and beyond to deliver a 5-star experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caval Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to manage customer interactions professionally.
✨Be Ready for Role-Specific Questions
Expect questions that are specific to the role, such as how you would handle a difficult customer or manage multiple enquiries. Think about your approach to problem-solving and be ready to discuss your strategies for maintaining high service standards.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's customer care philosophy or team dynamics. This shows that you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
