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For Companies At a Glance
- Tasks: Support homeowners with a top-notch aftercare service and manage customer enquiries.
- Company: Renowned housebuilder with over 60 years of experience in sustainable construction.
- Benefits: 26 days leave, bonuses, private medical insurance, and ongoing training.
- Why this job: Join a team dedicated to delivering a 5-star customer experience and make a real difference.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cumbria
Type: Permanent
The Company
Our client is a prestigious and well-established housebuilder with over 60 years' experience in the UK construction industry. Operating across the North of England, they are recognised for delivering high-quality new build homes while placing sustainability and community impact at the heart of everything they do. Due to continued growth, they are now seeking a Customer Relations Advisor to support the delivery of a 5-star customer experience across the region.
The Role
As Customer Service Advisor, you will play a key role in ensuring homeowners receive a professional, efficient and customer-focused aftercare service. Working closely with the Customer Relations Manager, build teams and customer care technicians, you will help maintain high service standards throughout the customer journey. This is a people focused role requiring excellent communication skills, strong attention to detail and the ability to manage multiple enquiries accurately and calmly.
Key Responsibilities
- Champion the customer journey, supporting the business's commitment to delivering a 5-star customer experience
- Proactively contribute to the regional Customer Care team, promoting a quality-led aftercare service
- Manage and administer customer complaints efficiently and professionally
- Collate accurate information to produce clear, informed and timely complaint responses
- Handle inbound customer calls and enquiries
- Manage customer care inboxes and voicemails, ensuring responses are issued within agreed SLAs
- Maintain accurate records and update systems to support effective issue resolution
The Ideal Candidate
- Proven experience in a customer service or customer relations role
- Excellent written and verbal communication skills
- Confident using IT systems, including Microsoft Word, Excel, Outlook and PowerPoint
- A collaborative team player with strong interpersonal skills
- Experience within new build housing, NHQC and customer service environments is highly desirable
Benefits
- 26 days annual leave plus bank holidays
- Discretionary bonus scheme
- Holiday buy-back scheme
- Company pension scheme
- Private medical insurance
- Health and wellbeing membership
- Life assurance
- Share purchase plan
- High street and retail discounts
- Ongoing training and development opportunities
Customer Service Advisor employer: Caval Limited
Contact Detail:
Caval Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and community initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for delivering a 5-star customer experience. This not only demonstrates your interest but also gives you a chance to showcase your knowledge about their customer care approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role of Customer Service Advisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about communication, ensure your written application reflects your ability to convey information clearly and professionally. Use concise language and check for any typos – we love attention to detail!
Highlight Your IT Proficiency: Mention your experience with IT systems like Microsoft Word, Excel, and Outlook. We’re looking for someone who can navigate these tools confidently, so give us examples of how you’ve used them in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caval Limited
✨Know the Company Inside Out
Before your interview, take some time to research the housebuilder's history, values, and recent projects. Understanding their commitment to sustainability and community impact will help you align your answers with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer enquiries or complaints in the past. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Attention to Detail
In this role, you'll need to manage multiple enquiries accurately. Bring along examples of how you've maintained high standards in your previous roles, whether through meticulous record-keeping or ensuring timely responses to customer queries.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific customer service scenarios. Think about potential challenges you might face in this role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
