Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch aftercare service to homeowners and manage customer inquiries.
- Company: Prestigious housebuilder known for quality and customer satisfaction.
- Benefits: Annual leave, pension scheme, private medical insurance, and more.
- Why this job: Join a respected company and make a difference in homeowners' lives.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious housebuilder is seeking a Customer Service Advisor in Cumbria to ensure homeowners receive professional and efficient aftercare service. The role involves managing customer complaints, handling inquiries, and maintaining accurate records.
Ideal candidates will have proven customer service experience and excellent communication skills while being comfortable with IT systems.
The company offers numerous benefits including annual leave, a pension scheme, and private medical insurance.
Customer Experience Advisor – New Homes Aftercare employer: Caval Limited
Contact Detail:
Caval Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor – New Homes Aftercare
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer feedback. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want to sound confident when discussing our customer service experience and how we handle complaints.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their aftercare processes or how they measure customer satisfaction shows that we’re engaged and ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up if needed. Let’s make it happen!
We think you need these skills to ace Customer Experience Advisor – New Homes Aftercare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled inquiries and complaints in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Experience Advisor role. Share your passion for providing excellent aftercare and how you can contribute to our team.
Show Off Your IT Skills: Since the role involves using IT systems, don’t forget to mention any relevant tech skills you have. Whether it's CRM software or basic troubleshooting, we want to know how comfortable you are with technology!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Caval Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those related to aftercare. Be ready to discuss how you've handled complaints in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Use examples from your previous experience where effective communication made a difference in resolving issues or enhancing customer experience.
✨Familiarise Yourself with IT Systems
Get comfortable with common IT systems used in customer service. If you know which systems the company uses, mention your experience with similar tools and how quickly you can adapt to new software.
✨Research the Company and Its Values
Understand the housebuilder's mission and values. Tailor your answers to reflect how your personal values align with theirs, and be prepared to discuss why you want to work specifically for them in the aftercare department.
