Credit Controller in Gerrards Cross

Do you want to help shape software that affects thousands of lives? We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

This is an exciting opportunity to join a dynamic, hybrid-working team in a fast-paced, growing technology company. You’ll need to be a self-motivated team player with high levels of organisation and the ability to prioritise and manage your own workload. You’ll be responsible for your own part of the debtor’s ledger and will be the driving force in achieving cash collection targets within a high activity team. You’ll make outbound calls and emails to customers and respond to incoming queries. Your goal is to successfully collect any outstanding invoices, to avoid aged debt and maintain positive cashflow into the company. You’ll also assist with key reporting, accurate maintenance of debtor’s ledger records, daily cash posting and associated Sales Ledger tasks and various role-related ad hoc projects. This role reports to the Finance Operations Manager.

Key Responsibilities

• Effective management of the Debtors Ledger.
• Focus on cash collection.
• Administration, reporting and project work, as required.

Key Skills, Experience & Qualifications

Essential Skills:

• Relevant experience in a Credit Control environment.
• Knowledge and experience of dunning and debt collection escalation procedures.
• Ability to understand terms and conditions of contracts; familiarity with software subscriptions advantageous but not essential.
• Competence in analysing slow moving accounts to set out collection strategies to resolve each case.
• Good problem-solving skills to manage and push resolution of invoice queries and disputes.
• Ability to prioritise and manage workloads, both on own initiative and as part of a team.
• Good financial and commercial acumen.
• Proficient use of the most common Microsoft applications including intermediate knowledge of Excel to download and analyse data.

Competencies

• Excellent planning and organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management, prioritisation and the ability to remain calm and objective under pressure.
• Exceptional attention to detail.
• Articulate with excellent communication skills, an excellent telephone manner and strong customer service abilities.
• Ability to influence and persuade others and be assertive with customers when required.
• Inquisitive, with a problem-solving mind and able to recommend solutions.
• Tenacious, highly energised, passionate and committed; goal and outcome orientated; determined to achieve amazing results and make an impact, delivering to high standards at all times.
• Comfortable working under pressure and to tight deadlines.
• Proven track record and reputation for integrity, confidentiality, accountability and results.
• A keen interest in the commercial aspects of the business.
• Ability to take responsibility for own personal development in line with performance objectives.
• Flexible and adaptable with enthusiasm for new ideas and a willingness to learn and embrace change within a dynamic organisation.

Principal Responsibilities

• Take ownership of the debtor’s ledger, managing customer accounts and ensuring that an audit trail is maintained on all communication with customers.
• Communicate within the business to ensure payment issues and queries are resolved quickly.
• Chase outstanding debt from customers and meet monthly cash collection targets to maintain positive cash flow.
• Follow the credit control chase procedure ensuring that relevant dunning letters are sent and the support stop process is followed, where necessary.
• Ensure accuracy of receipts allocated to invoices and credit notes so that customer balances show the correct due debt and that debtor information is accurate.
• Produce monthly reports as and when necessary.
• Report on debt management and cash collection for senior management including cash forecasting for managing cash flow requirements.
• Identify slow moving accounts, noting key details on the credit control system so that delinquent debts are escalated for case management.
• Investigate and issue credit notes to correct errors and maintain accuracy and confidence in the accounting balances.
• Manage correspondence with customers to ensure that service levels are maintained within a 2 day turnaround.
• Resolve issues fully, seeing problems through from initial contact to resolution.
• Post and lodge cheques from customers and review daily bank receipts including credit transfers so that funds are credited for value as soon as possible.
• Communicate courteously with internal and/or external customers by telephone and email, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.

Project Work

• Continuously monitor processes and look for opportunities to improve efficiency and accuracy.
• Support the team with projects as part of ongoing business improvements and objectives.
• Develop and maintain an overall knowledge of the products and services offered.
• Ensure that company values are reflected in own work and behaviour as well as that of the team.

What you get from us:

If you’re looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

Our Values

• We are United. As part of a team, we’re better together.
• We are Agile. Be the change, we’re on a journey.
• We are Trusted. Do the right thing, we own this.
• We are Driven. Get stuck in, we make it happen.

Benefits

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.

Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.