Account Manager - Enhance in Birkenhead

Do you want to help shape software that affects thousands of lives? We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

Purpose Summary

You will be making outbound calls to construction professionals, Architects, Engineers, Design Managers, Quantity Surveyors, Site Managers and Project Managers with the aim of increasing our client’s specification/enquiry/quotation rates. Working with a portfolio of high-profile building material providers/manufacturers, targeting residential and commercial projects ranging from £1m to £500m.

Key Areas of Responsibilities

• Making outbound calls
• Generating an opportunity for our clients to submit a specification/quotation on a live project.
• Generate CPD presentations for our clients.

Skills, Experience and Qualifications

Essential Skills

• Excellent communication skills
• Strong telephone manner
• Results driven with a ‘can do’ attitude
• Persistent and results-oriented
• Good attention to detail/accuracy
• Computer Literate

Desirable

• Good investigative skills and ability to resolve problems.
• Previous telemarketing or lead generation experience
• Knowledge of the construction process

Competencies

You’ll be enthusiastic and hard working, with a flexible can-do attitude and be inspired by providing outstanding help and support to our customers and our employees. You will want to be part of something special and contribute to the success of the team. You will be articulate, with excellent interpersonal and communication skills, a warm and friendly telephone manner, and the ability to build rapport fast. You will have excellent organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management and prioritisation skills. You will be bright, positive, self-motivated and quick to learn. Excellent attention to detail will be essential for accurate and well-written communications. Tenacious, highly energised, passionate and committed, determined to achieve amazing results and make an impact, delivering to high standards and delighting customers and employees.

Principal Responsibilities

• Outbound calls to construction professionals, to promote the key features and benefits of our Clients products.
• Ensure our CRM database is updated and managed efficiently
• Gather decision makers information and verify project details
• Send Introductory emails and case studies.
• Record daily results and KPI’s
• Overcome objections
• Process appointments/enquiries/CPDs.

What you get from us:

If you’re looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

Our Values

• We are United. As part of a team, we’re better together.
• We are Agile. Be the change, we’re on a journey.
• We are Trusted. Do the right thing, we own this.
• We are Driven. Get stuck in, we make it happen.

Benefits

As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.