At a Glance
- Tasks: Provide friendly ICT support and ensure secure access to core services.
- Company: Join the Causeway Coast and Glens Borough Council team.
- Benefits: Full-time role with a supportive work environment and career development.
- Other info: Opportunity to grow in a dynamic council setting.
- Why this job: Make a difference by helping colleagues and enhancing ICT systems.
- Qualifications: GCSEs in English and Maths, plus Level 3 ICT qualification or relevant experience.
The predicted salary is between 25000 - 30000 £ per year.
We are hiring on behalf of Causeway Coast and Glens Borough Council for an IT Technical Support Officer.
Key Responsibilities:
- Provide client friendly ICT support to colleagues and elected members of the Council to help ensure consistent and secure access to core ICT services, dealing with a range of complex systems.
- Support the implementation of reliable, secure ICT Systems across the organisation and to external partners.
- Support in the development, management and control of Council's desktop and laptop services.
- Contribute to the plan for Council's ICT Operations.
- Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements.
A minimum of five GCSE's (Grades A-C), or equivalent, including English and Mathematics.
AND
Level 3 qualification, or equivalent in a relevant ICT related discipline such as Computer Science, Computing and Information Technology, Information Management.
OR
Alternatively, consideration will be given to applicants who do not possess the required educational qualifications outlined above but can demonstrate, by providing personal and specific examples, that they have at least one year's experience working in the field of ICT Service delivery to include the areas outlined above.
A full current driving licence (Category B, valid in the UK) and access to a vehicle that will enable the post holder to meet the requirements of the post OR have access to a form of transport that enables you to carry out the duties of the post.
It Technical Support Assistant in Coleraine employer: Causeway Coast & Glens Borough Council
Causeway Coast and Glens Borough Council is an excellent employer, offering a supportive work culture that values teamwork and community engagement. Working at Carrick Dhu Caravan Park in the picturesque Portrush area not only provides a unique opportunity to contribute to the upkeep of beautiful grounds but also allows for flexible working hours and the chance to develop skills in both grounds maintenance and cleaning. Employees benefit from a seasonal contract with immediate start, ensuring a rewarding experience in a vibrant holiday park environment.
Contact Details:
Causeway Coast & Glens Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Technical Support Assistant in Coleraine
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Causeway Coast & Glens Borough Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Causeway Coast & Glens Borough Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Causeway Coast & Glens Borough Council!
✨Direct Apply to Causeway Coast & Glens Borough Council
Let's not forget to apply directly through the Causeway Coast & Glens Borough Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Technical Support Assistant in Coleraine
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Causeway Coast & Glens Borough Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Causeway Coast & Glens Borough Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Causeway Coast & Glens Borough Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
