Strategic Account Manager – SaaS Growth & Renewals

Do you want to help shape software that affects thousands of lives? We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion. We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

Purpose

You will be responsible for managing, retaining, and growing recurring revenue across an assigned portfolio of existing Causeway customers. Your success will be measured on two fronts: protecting existing revenue by ensuring customer satisfaction and renewal (Gross Revenue Retention) and driving Annual Recurring Revenue (ARR) uplift through identifying and delivering up-sell opportunities. You will collaborate closely with teams across the business to ensure customers continue to gain value from our solutions and to unlock new growth from within your account base.

Key Responsibilities

• Achieve Gross Revenue Retention (GRR) targets by securing timely renewals and mitigating churn risk.
• Drive ARR uplift by identifying up-sell and cross-sell opportunities, as well as qualifying and closing up-sell opportunities within your existing customer accounts.
• Develop and manage an account strategy plan to retain and grow revenue in alignment with customer business objectives.
• Build and nurture trusted relationships with key stakeholders and decision-makers across your assigned accounts.
• Conduct regular strategic business reviews to assess value delivery, explore additional needs, and position Causeway as a growth partner.
• Lead the Quarterly Business Review (QBR) process for assigned customers, including planning, scheduling, and ensuring the cadence and content and appropriate representation from Causeway.
• Ensure meetings align with strategic account goals.
• Ensure that customers fully adopt and embed Causeway solutions to drive ROI and satisfaction.
• Collaborate with the Customer Success, Marketing, Product, and Pre-Sales teams to deliver compelling proposals and tailored up-sell campaigns.
• Respond to customer RFPs, RFIs, and tenders for up-sell opportunities, producing high-quality written responses that clearly demonstrate value.
• Use MEDDPICC and digital sales enablement tools to ensure consistent, accurate qualification of all growth opportunities.
• Maintain up-to-date account insights and actions in CRM, ensuring transparency and accountability across all interactions.
• Produce accurate forecasts for renewals and up-sell opportunities to inform planning and performance tracking.
• Contribute to the development and sharing of best practices across the sales and account management functions.
• Represent Causeway at industry events, webinars, and roundtables, strengthening relationships and market awareness.
• Deliver excellence in KPIs, including meeting cadence, CRM hygiene, pipeline generation, opportunity progression, and account health.
• Take ownership of your learning and development by engaging with industry insights, internal training, and agentic AI tools.
• Support the development of compelling business cases and ROI assessments to underpin up-sell proposals and renewals.
• Feed insights from customer feedback loops into internal teams to drive continuous improvement in solutions and services.
• Collaborate across business units in line with our CausewayOne platform strategy to deliver joined-up solutions.

Operational Management

• Coordinate daily activities to ensure the team is aligned with operational priorities and targets.
• Manage the distribution of tasks and workload to maintain consistent delivery and high performance.
• Monitor key performance indicators and operational metrics to identify trends and support team efficiency.
• Ensure smooth day-to-day functioning by resolving blockers, managing dependencies, and escalating issues where necessary.
• Collaborate with the Sales Manager to align team activities with broader business goals and sales initiatives.
• Support continuous improvement by identifying process bottlenecks and implementing changes that enhance agility and effectiveness.

Key Skills, Experience and Qualifications

• Proven experience managing and growing revenue from existing accounts in a SaaS or technology business.
• Strong track record in achieving revenue retention and up-sell targets.
• Ability to build and sustain relationships with senior stakeholders and cross-functional teams.
• Proficient in identifying customer objectives and aligning solutions to deliver measurable value.
• Skilled in negotiating renewals and up-sell agreements, including navigating complex commercial discussions.
• Strong verbal and written communication skills, including previous experience in RFI/RFP/tender responses.
• Confident in using CRM systems and digital tools to manage pipeline, forecast accurately, and drive efficiency.
• Ability to work to a personal target, being autonomous, proactive and managing time effectively to maximise effectiveness across your solution group.
• Collaborative mindset with the ability to contribute to team-wide strategies and continuous improvement.

Desirable Skills

• Relevant built environment industry or digital transformation experience.
• Degree-level, diploma or equivalent education preferred.

What you get from us:

If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

Our Values

• We are United. As part of a team, we’re better together.
• We are Agile. Be the change, we’re on a journey.
• We are Trusted. Do the right thing, we own this.
• We are Driven. Get stuck in, we make it happen.

Benefits

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.

Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.