At a Glance
- Tasks: Support users in their research with tailored onboarding and training sessions.
- Company: Join a mission-driven team focused on accelerating scientific breakthroughs.
- Benefits: Enjoy competitive pay, private health insurance, and a personal development budget.
- Other info: Work with a diverse team and enjoy 25 days holiday plus your birthday off!
- Why this job: Make a real impact in science while growing your career in an innovative environment.
- Qualifications: PhD in Life Sciences and strong communication skills are essential.
The predicted salary is between 50000 - 70000 € per year.
About the Role
As a Senior Science Liaison, you will serve as a trusted scientific partner to our users, helping them onboard successfully, use Causaly effectively in their research workflows, and continuously gain value from the platform. This is an individual contributor role ideal for someone who combines a strong background in life sciences with experience in customer-facing roles and a passion for enabling user success.
Enable & Educate
- Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives
- Support development and delivery of educational content (tutorials, webinars, guides)
Drive Value & Adoption
- Guide users in applying Causaly to their scientific use cases, ensuring alignment with their workflows and goals
- Track and promote product adoption through consultative engagement
Provide Scientific Support
- Address inbound scientific support requests with precision and professionalism
- Offer white-glove support to high-priority users and troubleshoot complex queries
Champion Customer Success
- Identify and nurture super users to foster internal champions
- Collaborate with Strategic Engagement Managers on account health, renewal preparation, and growth opportunities
Collaborate Cross-functionally
- Provide scientific input to Product, Marketing, and Sales on user needs and trends
- Contribute to customer-facing content that showcases scientific impact
Amplify the Customer Voice
- Document user feedback and insights; advocate for their needs within internal teams
- Participate in initiatives to elevate customer stories, testimonials, and case studies
Maintain Operational Excellence
- Follow best practices in tracking and documenting customer engagement
- Contribute to the development of scalable processes and tools for the Science team
Requirements
- PhD in Life Sciences (biology, biomedical sciences, etc.)
- Strong presentation and communication skills, especially with scientific audiences
- Problem‑solving mindset and ability to adapt in a dynamic, fast‑paced environment
- Brings an AI‑forward mindset, with curiosity and proactivity in exploring AI tools and methods to drive AI enablement, improve productivity, and support successful adoption
- Experience working cross‑functionally with big teams
- Curious, collaborative, and mission‑driven
- Native‑level English speaker and exceptional written and verbal communication skills
- 1‑2 years of experience in a customer‑facing, consulting, or user support role in a scientific or SaaS setting is a plus
Benefits
- Competitive compensation package
- Private medical insurance
- Private dental insurance
- Life insurance (4 x salary)
- Personal development budget
- Individual wellbeing budget
- 25 days holiday plus bank holidays
- Your birthday off!
- Potential to have real impact and accelerated career growth as a member of an international team that's building a transformative AI product
We are on a mission to accelerate scientific breakthroughs for ALL humankind, and we are proud to be an equal opportunity employer. We welcome applications from all backgrounds and fairly consider qualified candidates without regard to race, ethnicity or national origin, gender, gender identity or expression, sexual orientation, disability, neurodiversity, genetics, age, religion or belief, marital/civil partnership status, domestic/or family status, veteran status or any other difference.
Senior Science Liaison, EMEA employer: Causaly
As a Senior Science Liaison at Causaly, you will join a dynamic and inclusive team dedicated to accelerating scientific breakthroughs through innovative AI solutions. Our commitment to employee growth is reflected in our competitive benefits, including a personal development budget and well-being initiatives, all within a collaborative work culture that values diverse perspectives. Located in a vibrant environment, this role offers the unique opportunity to make a meaningful impact while advancing your career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Science Liaison, EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in how Causaly can make a difference in scientific research.
✨Tip Number 3
Practice your presentation skills! As a Senior Science Liaison, you’ll need to communicate complex ideas clearly. Get comfortable explaining your thoughts to friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Science Liaison, EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in life sciences and customer-facing roles. We want to see how your background aligns with the Senior Science Liaison position, so don’t hold back on showcasing relevant skills!
Showcase Your Communication Skills:Since this role involves a lot of interaction with users, it’s crucial to demonstrate your strong presentation and communication skills. Use clear and concise language in your application to reflect your ability to convey complex scientific concepts effectively.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples from your past experiences where you’ve tackled challenges or adapted to dynamic environments. This will show us that you have the right mindset for this fast-paced role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values.
How to prepare for a job interview at Causaly
✨Know Your Science
Brush up on your life sciences knowledge, especially in areas relevant to the role. Be prepared to discuss how your background can help users effectively utilise Causaly in their research workflows.
✨Showcase Your Communication Skills
Practice explaining complex scientific concepts in simple terms. Since this role involves delivering onboarding sessions and training, demonstrating your ability to communicate clearly with diverse audiences will be key.
✨Demonstrate Customer-Centric Thinking
Think about how you can enable user success. Prepare examples of how you've previously supported customers or clients, particularly in a scientific or SaaS context, and how you’ve adapted to their needs.
✨Be Ready for Problem-Solving
Expect to tackle some hypothetical scenarios during the interview. Showcase your problem-solving mindset by discussing how you would approach troubleshooting complex queries or supporting high-priority users.
