At a Glance
- Tasks: Support researchers in using our AI platform for impactful scientific insights.
- Company: Causaly, a pioneering AI-driven biomedical knowledge platform.
- Benefits: Competitive salary, private medical and dental insurance, personal development budget, and 25 days holiday.
- Other info: Dynamic international team with opportunities for career growth and impact.
- Why this job: Join a mission-driven team accelerating scientific breakthroughs with cutting-edge AI technology.
- Qualifications: PhD in Life Sciences and experience in customer-facing roles preferred.
The predicted salary is between 60000 - 80000 € per year.
About us: Causaly is redefining how humans acquire knowledge and develop insights in biomedicine. Our AI-powered platform enables researchers and decision-makers to discover and interpret evidence from millions of scientific publications, clinical trials, regulatory documents, and other complex data sources in minutes. We are building the world’s most advanced biomedical knowledge platform, powered by a high-precision Knowledge Graph and GenAI capabilities. Our technology is already used by leading biopharmaceutical organizations to accelerate drug discovery, improve safety, and drive better decision-making.
About Causaly: At Causaly, we empower researchers and decision-makers in life sciences to discover insights faster using our AI-powered platform. Our mission is to accelerate scientific breakthroughs by enabling better evidence discovery and decision-making. As part of our Customer Success (CS) organization, the Science team ensures that users derive meaningful scientific and business value from our platform.
About the Role: As a Senior Science Liaison, you will serve as a trusted scientific partner to our users, helping them onboard successfully, use Causaly effectively in their research workflows, and continuously gain value from the platform. This is an individual contributor role ideal for someone who combines a strong background in life sciences with experience in customer-facing roles and a passion for enabling user success.
- Key Responsibilities
- Enable & Educate: Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives; Support development and delivery of educational content (tutorials, webinars, guides).
- Drive Value & Adoption: Guide users in applying Causaly to their scientific use cases, ensuring alignment with their workflows and goals; Track and promote product adoption through consultative engagement.
- Provide Scientific Support: Address inbound scientific support requests with precision and professionalism; Offer white-glove support to high-priority users and troubleshoot complex queries.
- Champion Customer Success: Identify and nurture super users to foster internal champions; Collaborate with Strategic Engagement Managers on account health, renewal preparation, and growth opportunities.
- Collaborate Cross-functionally: Provide scientific input to Product, Marketing, and Sales on user needs and trends; Contribute to customer-facing content that showcases scientific impact.
- Amplify the Customer Voice: Document user feedback and insights; advocate for their needs within internal teams; Participate in initiatives to elevate customer stories, testimonials, and case studies.
- Maintain Operational Excellence: Follow best practices in tracking and documenting customer engagement; Contribute to the development of scalable processes and tools for the Science team.
Requirements:
- PhD in Life Sciences (biology, biomedical sciences, etc.)
- Strong presentation and communication skills, especially with scientific audiences
- Problem-solving mindset and ability to adapt in a dynamic, fast-paced environment
- Brings an AI-forward mindset, with curiosity and proactivity in exploring AI tools and methods to drive AI enablement, improve productivity, and support successful adoption
- Experience working cross-functionally with big teams
- Curious, collaborative, and mission-driven
- Native-level English speaker and exceptional written and verbal communication skills
- 1-2 years of experience in a customer-facing, consulting, or user support role in a scientific or SaaS setting is a plus
Benefits UK:
- Competitive compensation package
- Private medical insurance
- Private dental insurance
- Life insurance (4 x salary)
- Personal development budget
- Individual wellbeing budget
- 25 days holiday plus bank holidays
- Your birthday off!
- Potential to have real impact and accelerated career growth as a member of an international team that's building a transformative AI product.
We are on a mission to accelerate scientific breakthroughs for ALL humankind, and we are proud to be an equal opportunity employer. We welcome applications from all backgrounds and fairly consider qualified candidates without regard to race, ethnic or national origin, gender, gender identity or expression, sexual orientation, disability, neurodiversity, genetics, age, religion or belief, marital/civil partnership status, domestic / family status, veteran status or any other difference.
Senior Science Liaison, EMEA in London employer: Causaly
Causaly is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the life sciences sector. With a strong commitment to employee growth, we provide competitive compensation, comprehensive benefits including private medical and dental insurance, and a personal development budget, all while empowering our team to make a meaningful impact on scientific breakthroughs. Join us in our mission to redefine knowledge acquisition in biomedicine and enjoy the unique advantage of being part of an international team dedicated to advancing AI technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Science Liaison, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in life sciences and customer-facing roles makes you the perfect fit for the Senior Science Liaison position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Science Liaison, EMEA in London
Some tips for your application 🫡
Show Your Passion for Science:When you're writing your application, let your enthusiasm for life sciences shine through! We want to see how your background and experiences align with our mission to accelerate scientific breakthroughs.
Tailor Your Application:Make sure to customise your application for the Senior Science Liaison role. Highlight relevant experiences that demonstrate your ability to educate and support users effectively, as well as your problem-solving skills in a fast-paced environment.
Be Clear and Concise:We appreciate clarity! Use straightforward language and structure your application well. This will help us understand your qualifications and how you can contribute to our team without any confusion.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Causaly.
How to prepare for a job interview at Causaly
✨Know Your Science
Make sure you brush up on your life sciences knowledge, especially in areas relevant to Causaly's platform. Be prepared to discuss how your background can help users navigate complex scientific data and how you can support their research workflows.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating complex scientific concepts in simple terms. Think about examples from your past experiences where you successfully communicated with non-scientific audiences or trained users on technical tools.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in a fast-paced environment. Highlight your adaptability and how you’ve used a consultative approach to guide users through their queries or issues.
✨Emphasise Collaboration
Causaly values cross-functional teamwork, so be ready to share examples of how you've worked with diverse teams. Discuss how you can contribute to the Science team and collaborate with Product, Marketing, and Sales to enhance user experience.
