At a Glance
- Tasks: Lead the Customer Success team to build strong relationships and support farm businesses.
- Company: Join CattleEye, a mission-driven team focused on animal welfare and innovative farming solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and customer success.
- Why this job: Make a real impact in agriculture while supporting farmers with cutting-edge technology.
- Qualifications: Experience in customer-facing roles and knowledge of the dairy industry is a plus.
The predicted salary is between 40000 - 50000 £ per year.
About the job
Cattle Eye is an innovative and dedicated team with a mission to support animal welfare and support farm businesses.
The leadership team drives the product, the commercial strategy, and the science.
The customer success team makes sure every farm that deploys Cattle Eye gets the most out of it from day one.
Responsibilities / Tasks
- Lead and manage the Customer Success team in building strong, long-term relationships with clients following onboarding and once systems are fully operational.
- Support pilot farms in transitioning to fully paying customers, ensuring a smooth and successful conversion process.
- Plan, coordinate, and deliver training sessions for global distributors responsible for installing and supporting the Cattle Eye product within their territories.
- Develop and produce engaging training materials, including video content.
- Partner with the commercial team to support customer engagements during the pre‑sales phase.
- Conduct regular remote demonstrations of system functionality, clearly articulating how features deliver tangible value to customers’ farms.
- Monitor client system usage against predefined KPIs and provide regular reporting to the Commercial Director.
- Contribute customer insights and requirements to inform and shape the product roadmap.
- Perform data analysis on Cattle Eye and on‑farm data to respond effectively to customer queries and support decision‑making.
- Track and manage customer retention metrics, including KPIs such as customer churn.
Your Profile / Qualifications
- Honours degree in a technological agriculture‑related subject (Desirable).
- Proven experience within the dairy livestock or wider agricultural industry.
- Demonstrated experience in a customer‑facing role.
- Experience creating and delivering data analytics reports for customers.
- Experience in Customer Success within a Saa S environment (desirable).
- Strong knowledge of dairy cow animal science.
- Proficiency with CRM tools commonly used in Saa S environments.
- Experience using data analytics platforms such as Microsoft Power BI or Excel.
- Solid understanding of the dairy industry.
- Advanced user of Microsoft Office suite.
- Excellent interpersonal, presentation, and customer relationship management skills.
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Customer Success Manager employer: CattleEye
CattleEye is an exceptional employer that prioritises innovation and animal welfare, fostering a collaborative work culture where every team member contributes to meaningful outcomes in the agricultural sector. With a strong focus on employee growth, CattleEye offers comprehensive training and development opportunities, ensuring that staff are equipped to excel in their roles while making a positive impact on farm businesses globally. Located in a vibrant area, the company provides a supportive environment that values long-term relationships with clients and encourages a passion for technology and agriculture.
