GP Surgery Receptionist - EMIS Experience
1 x full time hours or 2 x part timehours
The successful candidate must have full knowledgeof EMIS & DOCMAN, Microsoft Office and be able to demonstrate problem solving and strongcommunication silks with an understanding of confidentiality. To be able to work as a team member andautonomously with good interpersonal skills and the ability to followprocedures and policy.
If successful you will be required to carry out a variety ofadministrative tasks including scanning documents to patient records using DOCMAN. EMIS knowledge will be needed for the efficient running of the practice projecting apositive and friendly image to patients and other visitors. Effective time management, planning andorganising and the ability to remain sensitive and empathetic in distressingsituations are key.
Support with sickness and holiday cover in additionto contracted hours may also be required.
Main duties of the job
Manage scanning and document work flow using Docman
Receive incoming documents and work flowing to appropriate clinician.
Initiating outgoing telephone calls.
To liaise with GPs, nursing staff, the Practice Manager regarding patient related queries.
Answer emergency phone calls and action as necessary
Receive, file and workflow external documents both in hard andelectronic format
Maintain a log, file and workflow to clinical system allcorrespondence handled over the desk.
Manage incoming samples
Manage patient tasks through EMIS Docman AccuRx Email
Providing general assistance to the practice team and projecting apositive and friendly image to patients and other visitors
Processing medication requests
About us
We are a friendly busy GP Practice looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team.We are looking for a reliable, hard-working professional with a positive and friendly flexible approach.
Reception is at the heart of our practice and our reception team work hard together each day to ensure they navigate our patients to the right service, delivered by the right clinician at the right time.A key requirement of this role will be around the importance of being kind and remaining calm when working under pressure.
Job responsibilities
The successful candidate must have full knowledgeof EMIS, DOCMAN, Microsoft Office and be able to demonstrate problem solving and strongcommunication silks with an understanding of confidentiality. To be able to work as a team member andautonomously with good interpersonal skills and the ability to followprocedures and policy.
If successful you will be required to carry out a variety ofadministrative tasks for the efficient running of the practice projecting apositive and friendly image to patients and other visitors. Manage scanning and document workflow using Docman.Effective time management, planning andorganising and the ability to remain sensitive and empathetic in distressingsituations are key.
Support with sickness and holiday cover in additionto contracted hours may also be required.
Sign all visitors in and out
Receive incoming and initiate outgoing telephone calls.
Receive incoming registration forms, make necessary checks for livingwithin boundary and ID. Scan forms and register as required.
To book patient appointments with clinical staff
Manage incoming Patient Online Access forms and granting access
To liaise with GPs, nursing staff, the Practice Manager, or any othermember of the practice team regarding patient-related queries.
Answer emergency phone calls and action as necessary
To receive and file and workflow external documents both in hard andelectronic format
Chaperone patients as required
To take payment of fees for private non NHS work
Assist deliveries advising team members that goods have arrive
To maintain a log, file and workflow to clinical system allcorrespondence handled over the desk.
Manage incoming samples ensuring correct bottle is labelled and haspaperwork.
Manage patient tasks through EMIS Docman AccuRx Email
Manage reception email account as well as own
To cover for holidays and sickness as required.
Providing general assistance to the practice team and projecting apositive and friendly image to patients and other visitors
Keep up to date with reception updates, attend reception meetings andfollow process and policy
To carry out a variety of administrative tasks for the efficientrunning of the Practice.
Tidy desk area policy
Processing medication requests
Manage patient queries at desk and action accordingly
Docman Scanning
This post is subject to the Rehabilitation of offenders Act ExceptionsOrder 1975 and as such it will be necessary for a submission for Disclosureand Barring Service formerly known as CRB to check for any previous criminalconvictions.
Person Specification
Essential and Desirable
- Essential - Previous experience with EMIS
- Essential - Previous experience with DOCMAN
- Essential - Previous experience within a healthcare setting
- Good general education, including GCSE English or equivalent
- Excellent verbal and written communication skills
- Good interpersonal skills and a friendly, professional manner
- Ability to work independently and as part of a team
- Good keyboard and computer skills
- Good working knowledge of Microsoft Office packages
- Ability to work accurately and efficiently, particularly when dealing with confidential or sensitive information
- Ability to remain calm and professional when working in a busy environment
- Good organisational skills and the ability to prioritise workload
- Commitment to providing a high standard of customer service
- Understanding of the importance of confidentiality and handling sensitive information appropriately
- Experience of working in a reception or customer-facing role
- Previous experience of dealing with the public in a busy environment
- Experience of using clinical or healthcare computer systems
- Understanding of the role and responsibilities of a GP practice/reception environment
- Previous experience of handling confidential information
Qualifications
- Good general education including GCSE English or equivalent
- Excellent verbal and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceMeets National Minimum Wage
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