Team: Operations Support
Location: Remote based in North-West England orScotland with possible site travel in the region
Work pattern: 17.5 hours per week
Salary: Up to £15,959.49 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Operations System Support Advisor:
- to provide training and support to volunteers and employeesin the use of some of Cats Protection’s operational systems
- provide excellent first line professional support for these systems and wider operational delivery
- communicate effectively with volunteers to ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs
- monitoring several internal operational support mailboxes, processing daily email enquiries, delivering remote support and advice in a professional manner
- maintain and update processes and guidelines relating to several of the charity’s operational systems
- providing system data when requested and working with other departments when required to deliver system data, information and support
About the Operations Supportteam:
- a small team Operation System Support Advisors, with specific regional responsibility
- have a flexible approach to facilitate the support, development and delivery of the expanding system criteria, to meet the charity strategic aims
- provide the necessary guidance and training to our volunteers and employees with remote support to enable the understanding and use of our systems
- maintain and update processes and guidelines
- work collaboratively with each other and with wider teams to support and develop system development
What we’re looking for in our Operations System Support Advisor:
- confident using Microsoft Office programmes – Word, Excel, Outlook
- experience using databases, CRM or related systems
- experience of presenting and explaining technical or complex information to audiences with a range of abilities
- customer service background
- hold a full valid UK driving licence and be able to travel if required
What we can offer you in a role where your work helps improve cats’ lives:
- Health and wellbeing support to help you stay well while working remotely
- Flexible working options to support a healthy work–life balance
- Ongoing learning and development to help you build your skills and grow your career
- 26 days’ annual leave plus bank holidays, increasing with service
- A competitive contributory pension scheme and life assurance for peace of mind
- Financial wellbeing support, including access to Salary Finance
- Additional support such as eye care vouchers and confidential employee advice services
- Access to discounted pet insurance to help care for your pet’s health
- Learn more about our full reward package: here
Application closing date: 08 November2026
Virtual interview date: 18 November 2026
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Operations System Support Advisor in St Helens employer: Cats
Cats Protection is an exceptional employer, offering a fulfilling role as a Cat Welfare Van Driver & Brand Ambassador within a supportive and passionate team. Located in the vibrant South East Region, including London, employees benefit from a flexible rota-based schedule, opportunities for personal growth, and the chance to make a meaningful impact on the lives of cats and their owners. With a strong commitment to volunteer engagement and safety, Cats Protection fosters a collaborative work culture that values every contribution.
