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- Tasks: Support international students with their well-being and lead fun activities.
- Company: Join Stafford House, a vibrant educational organisation with over 70 years of experience.
- Benefits: Earn ÂŁ610.08 per week, enjoy full-board accommodation, and gain valuable experience.
- Why this job: Make a real difference in students' lives while having an unforgettable summer experience.
- Qualifications: Must speak Mandarin and have a passion for working with young people.
- Other info: Dynamic role with opportunities for career growth in education and care.
The predicted salary is between 2400 - 3000 ÂŁ per month.
Each summer, Stafford House welcomes over 6,000 students (ages 8–17) from around the world, giving them the opportunity to improve their English while having an unforgettable experience. Students stay for 7–14 days at one of our eight vibrant school locations, enjoying a lively mix of academic lessons, activities, and excursions. A significant number of our students come from China, and it is important that we can communicate effectively with them to ensure their welfare, safety, and overall experience.
As a Student Welfare Officer, you will be at the heart of our students’ experience. Much like a House Parent, you’ll provide pastoral care, supporting students with their well-being and ensuring they feel safe, comfortable, and confident throughout their stay. In this role, you will also take an active part in leading excursions and activities specifically for our Chinese student groups, working alongside the Activities team to create engaging, fun, and memorable experiences.
Locations: Bloomsbury, Central London with the potential of Cambridge, Oakham and Uxbridge (depending on student numbers - more information available on request in these locations)
Contracts: 24th June - 23rd August - you must be available for at least 4 weeks but preferably the whole contract
Hours: 48 hours per week over 6 days. As you will be providing wrap‑around care for our students, it is necessary to be residential for the duration of the contract. Good news! You don’t need to be local to our school locations to apply!
What’s in it for you as a Student Welfare Officer?
- Full‑board accommodation is provided as you must be residential for this role
- 1st Aid Course as part of your training, prior to the programme starting and ongoing support throughout your contract duration
- Experience of working in a fast‑paced, fun and multicultural educational environment
- Opportunity to gain experience toward a career of working with young people in the fields of education, health or care professions
- Working with a highly experienced and supportive team
- Pay: £610.08 per week plus holiday entitlement + full‑board accommodation included
- Incentive: Employees may receive a £500 discount on CELTA training course provided by Stafford House, post qualifying contract. (T&C apply – contact us for more information)
What does it take to be a Student Welfare Officer?
- Confidence, with a good understanding how to work professionally with young people.
- You’ll be supporting young students who visit us from overseas to learn English.
- You’ll be guided by your Welfare and Accommodation Manager and/or the Centre Director, and acting as their responsible adult, and/or support their Group Leader.
- Safeguarding is a big part of the job, and we take it seriously. If successful we will conduct full pre‑employment checks including an Enhanced DBS check, in line with our safer recruitment policy and Keeping Children Safe in Education 2025.
- Administration. You will allocate the accommodation for and make plans to ensure that our overseas students’ needs are met, prior to arrival. You’ll also complete admin duties, such as logbooks and Health & Safety records.
- Great Organisation. While here, you’ll manage the essential aspects of our students’ stay; ensuring they get to lessons on time, supervising mealtimes and working with their Group Leaders to support the smooth running of their stay.
- Being Supportive. You’ll cover the duties of care for our students overnight, on a rota basis. Additionally, providing pastoral support to ensure their holistic well‑being and welfare.
- Be a great Communicator with a good level of spoken and written English and Chinese Mandarin.
- Energetic. Working 48 hours per week over a 6‑day week. This is a fully immersive working experience. Activities and excursions involve high levels of activity and lots of walking!
- Flexible. To care for our students arriving from China, you will be asked to support with a range of duties; taking part in excursions and activities. You will also on occasion attend London airports and train stations to welcome our students, from China.
- Responsibility. You’ll take part in pastoral care duties, including night‑duties on a rotation basis.
- You must already have the right to work in the UK on a full‑time basis - 48 hours per week.
- You must be available to attend a 1‑day training session on 25th June 2026.
The language requirement of this role is a proportionate means of achieving a legitimate aim related to student welfare and operational effectiveness.
WHO ARE WE? Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays. We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses. Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.
OUR COMMITMENT TO SAFEGUARDING: CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre‑employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.
OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.
What are you waiting for? We look forward to hearing from you. Good luck!
Student Support Officer- Mandarin Speaker employer: CATS Global Schools
Contact Detail:
CATS Global Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer- Mandarin Speaker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stafford House. Understand our mission and values, especially how we support international students. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Mandarin! Since you'll be working closely with Chinese students, brush up on your language skills. Being able to communicate effectively will not only help you in your role but also impress the hiring team during your interview.
✨Tip Number 3
Show off your energy! This role is all about engaging with young people and leading activities. During your interview, share examples of how you've created fun and memorable experiences in the past. Let your enthusiasm shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our vibrant community. Don’t miss out on this opportunity!
We think you need these skills to ace Student Support Officer- Mandarin Speaker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with young people shine through. We want to see that you genuinely care about their well-being and are excited about creating memorable experiences for them.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous work with children or in multicultural environments, as this will resonate with us and show you understand the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Student Support Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CATS Global Schools
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Support Officer. Familiarise yourself with the key aspects of pastoral care, safeguarding, and the specific needs of young students from China. This will help you demonstrate your commitment and suitability for the role.
✨Showcase Your Communication Skills
As a Mandarin speaker, highlight your language skills during the interview. Be prepared to discuss how you would use your bilingual abilities to support Chinese students effectively. Practice explaining complex ideas in simple terms, as this will be crucial when communicating with young learners.
✨Demonstrate Your Organisational Skills
The role requires excellent organisation, so come prepared with examples of how you've successfully managed multiple tasks or events in the past. Discuss any relevant experience in coordinating activities or supporting students, as this will show that you can handle the fast-paced environment at Stafford House.
✨Emphasise Your Passion for Student Welfare
Make it clear that you genuinely care about the well-being of students. Share personal anecdotes or experiences that illustrate your dedication to supporting young people. This will resonate well with the interviewers, as they are looking for someone who is not just capable but also passionate about making a positive impact.