At a Glance
- Tasks: Welcome visitors and provide excellent customer service at our vibrant arts school.
- Company: Join a leading arts education provider with a creative and supportive environment.
- Benefits: Enjoy perks like cycle schemes, health support, and enhanced parental leave.
- Other info: Flexible evening hours with opportunities for personal growth in a multicultural setting.
- Why this job: Be the friendly face of our college and help shape the future of aspiring artists.
- Qualifications: Good IT skills, strong communication, and a passion for working with young people.
The predicted salary is between 11.7 - 14.3 £ per hour.
Cambridge School of Visual and Performing Arts (CSVPA) is one of the UK’s leading providers of Art & Design, Drama and Music pathway and higher education programmes. Since 1985, CSVPA has been a specialist arts foundation school, and over time has grown its portfolio to include undergraduate degrees and a master’s preparation programme. Our unique and personalised approach to creative learning has given students the opportunity to develop their skills, build their confidence and progress onto some of the most prestigious Art & Design schools, music conservatoires and world-renowned drama schools.
The Out of Hours Receptionist will provide a friendly, welcoming atmosphere to all visitors, staff, and students. They will ensure that the College’s front desk operations always present us in a very high-quality light, reflecting our position as a first-class provider of international education. The position requires a caring and welcoming attitude and a very high level of customer service. The role is one that requires a degree of adaptability and flexibility as the Out of Hours Receptionist will be on duty at times when many other members of staff are not working, such as evenings. During less busy times, the Receptionist will help out as part of the College’s general admin support team.
PERSON SPECIFICATION
- Good general IT skills, including the ability to navigate a database system.
- Good level of literacy and numeracy.
- Excellent customer service and communication skills.
- Ability to relate to young people.
- Ability and willingness to work in a multi-cultural environment along with being internationally aware and culturally sensitive.
- Projects a friendly, helpful and professional image, whatever the circumstances.
- Ability to work as a team member and lead by example.
- Comfortable working with the minimum of supervision.
- Friendly, with a professional telephone manner.
- Proactive, flexible and reliable.
- Uses their initiative to take charge in an emergency and make sound decisions within established procedures.
BENEFITS
- Cycle to work Scheme
- Free flu vaccine through Healthshield
- Free eye tests
- Financial wellbeing support via WageStream
- Employee Assistance Programme
- Enhanced Maternity and Paternity pay
CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.
Evening Receptionist in Cambridge employer: CATS Global Schools Group
CATS Global Schools Group offers a dynamic work environment that encourages professional growth and development. Employees benefit from flexible working hours and the opportunity to engage in diverse roles across various departments. The company fosters a culture of collaboration and support, making it an attractive employer for those seeking a rewarding career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Receptionist in Cambridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CATS Global Schools Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CATS Global Schools Group and let us see your personality shine through!
We think you need these skills to ace Evening Receptionist in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CATS Global Schools Group.
Get Familiar with Our Brand:Before applying, take some time to learn about CATS Global Schools Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CATS Global Schools Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CATS Global Schools Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CATS Global Schools Group will surely appreciate.
