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- Tasks: Provide essential admin support in a dynamic aviation training environment.
- Company: Join Cranfield Aviation Training School, a leader in pilot training.
- Benefits: Part-time hours, flexible work environment, and a chance to grow your skills.
- Why this job: Be part of a team that values integrity and innovation in education.
- Qualifications: Strong communication, organisational skills, and a knack for customer service.
- Other info: Opportunity to work with a diverse team and contribute to student success.
The predicted salary is between 13 - 16 £ per hour.
We are seeking an organised and reliable Administration Assistant to join our team in a busy, office-based environment. This is a part-time position (up to 20 h per week) in a varied and fast-paced role providing administrative support across training delivery, client services, and day-to-day office operations for an aviation training theory school. You will work closely with managers, colleagues, clients, and students, supporting the smooth running of the business while managing multiple priorities with accuracy and professionalism.
Key responsibilities
- Provide day-to-day administrative support to managers and teams
- Handle calls, emails, enquiries, and visitors professionally
- Manage shared email inboxes, ensuring correspondence is prioritised, actioned, or escalated appropriately
- Support client and student administration, including enrolment and ongoing course support
- Assist with sales administration, including record-keeping and weekly sales reporting
- Support compliance requirements, audits, and confidential record management in line with data protection
- Assist with exam administration and invigilation processes
- Collate and check data to support regular reporting
- Maintain Health & Safety standards and comply with company policies and procedures
- Support general office operations, to perform other such duties, appropriate to the role, as may be required by the business from time-to-time.
Skills/knowledge
Essential
- Good customer service skills, with the ability to communicate effectively with customers and colleagues at all levels, both written and orally.
- Ability to deal with fractious situations that may arise.
- Great organisational skills
- Good ICT/keyboard skills.
- High level of literacy and numeracy.
- Sound time management skills and the ability to prioritise own work.
- Accurate record-keeping skills.
- Knowledge of financial processes
Desirable
- Ability to support change and transitions within the working environment.
- To be familiar with Data protection and the importance of working with confidential information.
- Generate new business from soft sales by creating a sales funnel and ensuring the sales process is followed to gain new business.
About Us
Cranfield Aviation Training School Ltd (CATS) is a leading pilot training school. With multiple worldwide satellites and numerous partner schools utilising our training courses and online and printed study materials. CATS became a leading educational institution by virtue of its strongly-held values namely, integrity and fairness shown to students and its honesty in all its dealings. CATS has embedded innovative student-centred teaching methodologies which permeate the organisation and are fully compliant with aviation regulatory requirements.
Administration Assistant (Office-Based) in Luton employer: CATS Aviation UK Limited
Contact Detail:
CATS Aviation UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant (Office-Based) in Luton
✨Tip Number 1
Network like a pro! Reach out to current employees at Cranfield Aviation Training School Ltd through LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration roles. Think about how your skills match the job description, especially around customer service and organisation. We want to see you shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common office software and tools that might be used in the role. Being able to demonstrate your ICT proficiency can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CATS.
We think you need these skills to ace Administration Assistant (Office-Based) in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administration Assistant role. Highlight your organisational skills and any relevant experience in customer service or office administration. We want to see how you can support our busy environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific skills that match the job description, like your ability to manage multiple priorities and handle enquiries professionally.
Showcase Your Communication Skills: Since you'll be dealing with clients, students, and colleagues, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cranfield Aviation Training School!
How to prepare for a job interview at CATS Aviation UK Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administration Assistant position. Familiarise yourself with the key tasks like managing emails, supporting client administration, and handling calls. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires great organisational skills, be ready to share examples from your past experiences where you successfully managed multiple priorities. Think of specific situations where you kept everything running smoothly, especially in a busy environment.
✨Prepare for Customer Service Scenarios
Given the emphasis on good customer service, prepare for questions that might involve dealing with difficult situations. Think about how you would handle a fractious customer or a challenging enquiry, and be ready to explain your approach clearly.
✨Highlight Your ICT Proficiency
As the role involves good ICT skills, be prepared to discuss your experience with various software and tools. If you have any specific examples of how you've used technology to improve efficiency or accuracy in your previous roles, make sure to mention them!
