We are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application.
Grade: E14 Salary:£35,570-£40,444
Directorate: Resources
Location: Chesterfield (with occasional travel to other sites within theEast Midlands as required)
Contract: Permanent
Reports to: Platforms & Endpoint Lead
About the Role
We’re looking for an experienced IT Engineer to play a keyrole in supporting and developing EMCCA’s modern Microsoft cloud and endpointenvironment. This is a hands-on technical role, combining strong second linesupport capability with the opportunity to improve services, strengthensecurity, and contribute to a resilient, user-focused ICT function.
You’ll provide technical support and administration acrossMicrosoft 365, Azure/Entra ID, Intune/Autopilot and endpoint security, whilealso delivering onsite support, coordinating with our Managed Service Provider(MSP) and SOC, and contributing to service governance and cyber assurance.
This role suits someone who enjoys solving complex problems,working autonomously within clear frameworks, and collaborating with colleaguesand partners to deliver high-quality outcomes.
Key Responsibilities
- Providetechnical administration and support for Microsoft 365 (Exchange Online,SharePoint/OneDrive, Teams), Azure/Entra ID, Intune/Autopilot, andendpoint security baselines.
- Resolveincidents and service requests, including escalated issues, ensuringaccurate logging, clear communication, and timely resolution through theITSM tool.
- Deliveronsite support and equipment installations across EMCCA sites, undertakingsite health checks and coordinating changes and escalations with the MSP.
- Administeridentity and access management, including licence management, enterpriseapplication onboarding (SSO), and Conditional Access policies.
- Applyconfiguration, compliance and security policies via Intune/Autopilot andmanage device lifecycle processes (joiners, movers, leavers).
- Workwith suppliers and SaaS vendors, raising and tracking tickets, validatingfixes, and supporting service catalogue and knowledge base updates.
- Contributeto service governance activities including change enablement, root causeanalysis, knowledge management, and Cyber Essentials Plus evidence.
- Developand maintain automation and reporting using tools such as PowerShell andMicrosoft Graph.
- Createand maintain runbooks and knowledge articles, supporting a shift-leftapproach and continuous service improvement.
What We’re Looking For
Essential experience and skills
- Provenexperience delivering 2nd line support in a production Microsoft 365 andIntune environment.
- Strongworking knowledge of Windows, iOS and Android operating systems and theMicrosoft Office suite.
- Solidunderstanding of desktop support environments and broader ICTinfrastructure, including cloud platforms, networks and communicationssystems.
- Abilityto work independently, take ownership of complex issues, and deliverhigh-quality outcomes within agreed frameworks.
- Experienceusing PowerShell, Microsoft Graph, or working with Sentinel playbooks andsecurity tooling.
- Avalid UK driving licence with business-use motor insurance.
Qualifications
- Arelevant technical qualification (e.g. Microsoft Certified DesktopEngineer) or equivalent practical experience.
- ITILcertification or equivalent hands‑on service management experience.
Our Values
We are a values-based organisation, guided by four coreprinciples:
- Liftingour region – acting in the wider interest and championing positiveoutcomes for the East Midlands
- Workingtogether – building strong relationships and constructivelychallenging for better outcomes
- Makingan impact – turning ideas into action and delivering meaningfulimprovements
- Beinghuman – valuing diversity, authenticity and respectful engagement
These values shape how we work with each other and ourpartners, and how we deliver for our communities.
Our Mission and Vision
Our mission is to deliver long-term, systemic impact for thepeople, businesses and places of the East Midlands.
Our vision is a region that is more prosperous, sustainable and fair, whereopportunities can be created and seized through strong partnership working andsystems leadership.
Closing Date: 10/11/2026
Projected Interview Date: 19/11/2026
- Up to 10 days paid leave in a 12-month period for caring responsibilities
- A hybrid work model with remote working opportunities
- Maternity, Paternity, IVF, Adopters and Foster Carers support
- Cycle to Work Scheme
- 30 days holiday (plus 2 with continuous service) + bank holidays + your birthday (up to five extra days through salary sacrifice)
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