At a Glance
- Tasks: Diagnose, repair, and maintain EV and energy storage batteries in the field.
- Company: Join CATL, a global leader in green energy and EV battery technology.
- Benefits: Competitive salary, career growth, and opportunities to travel.
- Other info: Dynamic role with a focus on customer satisfaction and technical support.
- Why this job: Be part of a sustainable future while working with cutting-edge technology.
- Qualifications: Bachelor's degree in engineering and 3+ years of relevant experience required.
The predicted salary is between 40000 - 50000 € per year.
About CATL
CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for eight consecutive years and global energy storage battery shipment has also ranked No.1 for four consecutive years.
Responsibilities:
- Field service execution including EV & ESS battery diagnosis, repair, and maintenance.
- Service campaign execution under the instruction of HQ.
- Lead regional service agents’ task assignment, supervising, and technical support.
- Support of work order submission of regional service agents.
- Effectively meet customer needs, build proactive customer relationships, and take responsibility for customer satisfaction.
- Provide technical consultation on-site and remotely for customers and their local dealers and distributors.
- Coordinate quality, systems, and emergency issues with related departments and provide on-site support including data collection, quality rework, commissioning, etc. regionally.
- Handle regional emergencies.
Requirements:
- Bachelor's degree or above, engineering-related majors preferred.
- Familiar with the ESS industry, battery industry, battery structure principles, and common battery maintenance knowledge.
- Three years or more of relevant on-site maintenance experience in battery, electrical, electronic, and other fields.
- Familiar with office software, capable of writing official documents, customer communication skills, strong communication and coordination skills, and the ability to solve complex problems.
- Proficiency in English.
- Accept necessary business trips.
Engineer - Field Service Engineer in London employer: CATL
At CATL, we pride ourselves on being a leading employer in the green energy sector, offering our Field Service Engineers not only competitive salaries but also a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development, all while working at the forefront of the EV battery industry in a location that champions sustainability and technological advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer - Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and battery industries. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research CATL and understand their products and values. We want you to show how your skills in EV battery maintenance and customer service can make a difference. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Show off your problem-solving skills! During interviews or networking chats, share specific examples of how you've tackled complex issues in the field. We love hearing about real-life experiences that demonstrate your expertise and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are ready to join us in revolutionising the energy storage industry. Don’t miss out!
We think you need these skills to ace Engineer - Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in battery maintenance and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the EV and energy storage industry. Share specific examples of how you've met customer needs or handled emergencies in previous roles. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you effectively communicate with clients and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at CATL!
How to prepare for a job interview at CATL
✨Know Your Stuff
Make sure you brush up on your knowledge of the ESS and battery industry. Understand the common maintenance practices and principles behind battery structures. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Experience
Prepare to discuss your previous on-site maintenance experiences in detail. Think of specific examples where you diagnosed issues, executed repairs, or led a team. This will demonstrate your hands-on skills and ability to handle real-world challenges.
✨Customer-Centric Mindset
Since customer satisfaction is key, be ready to talk about how you've built relationships with clients in the past. Share instances where you went above and beyond to meet their needs or resolve issues, highlighting your communication and coordination skills.
✨Be Ready for Emergencies
Given the nature of the role, think about how you would handle regional emergencies. Prepare a few scenarios where you successfully managed urgent situations, showcasing your problem-solving abilities and calmness under pressure.
