At a Glance
- Tasks: Diagnose, repair, and maintain EV and energy storage batteries while leading service teams.
- Company: Join CATL, a global leader in green energy and EV battery technology.
- Benefits: Competitive salary, career growth, and the chance to work on innovative projects.
- Other info: Dynamic work environment with opportunities for professional development and customer engagement.
- Why this job: Be part of a sustainable future and make a real impact in the energy sector.
- Qualifications: Bachelor's degree in engineering and three years of relevant maintenance experience required.
The predicted salary is between 36000 - 60000 £ per year.
CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for eight consecutive years and global energy storage battery shipment has also ranked No.1 for four consecutive years.
Field service execution includes EV & ESS battery diagnosis, repair, and maintenance. Service campaign execution under the instruction of HQ. Lead regional service agents’ task assignment, supervising, and technical support. Support of work order submission of regional service agents. Effectively meet customer needs, build proactive customer relationships and take responsibility for customer satisfaction.
Provide technical consultation on-site and remotely for customers and their local dealers and distributors. Coordinate quality, systems and emergency issues with related departments and also provide on-site support including data collection, quality rework, commissioning, etc. regionally.
- Bachelor's degree or above, engineering-related majors preferred.
- Familiar with the ESS industry, battery industry, battery structure principles, and common battery maintenance knowledge.
- Three years or more of relevant on-site maintenance experience in battery, electrical, electronic, and other fields.
- Familiar with office software, capable of writing official documents, customer communication skills, strong communication and coordination skills, and the ability to solve complex problems.
Field Services Engineer employer: CATL
At CATL, we pride ourselves on being a leader in the green energy sector, offering our Field Services Engineers not only competitive salaries but also a vibrant work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development, all while working in a dynamic location that champions sustainability and cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Get to know the company inside out! Research CATL's values, recent projects, and their approach to green energy. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of battery systems and maintenance practices. Be ready to discuss your hands-on experience and how you've tackled complex problems in the past.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your relevant experience in battery maintenance and any engineering qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about green energy and how your background makes you a perfect fit for CATL. Let us know what excites you about the role and our mission.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your cover letter, we want to see how you can build relationships and solve problems.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at CATL
✨Know Your Batteries
Make sure you brush up on your knowledge of battery structures and maintenance principles. CATL is a leader in the EV battery industry, so being able to discuss specific technologies or recent advancements will show that you're genuinely interested and knowledgeable.
✨Showcase Your Experience
Prepare to talk about your previous field service experience, especially any hands-on work with batteries or electrical systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how you've solved complex problems in the past.
✨Customer Satisfaction is Key
Since the role involves building proactive customer relationships, think of examples where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will be crucial for the position.
✨Communication is Everything
As you'll be coordinating with various departments and regional service agents, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and prepare to demonstrate your ability to write official documents and communicate effectively with customers.
