At a Glance
- Tasks: Diagnose, repair, and maintain EV and energy storage batteries in the field.
- Company: Join CATL, a global leader in green energy and battery technology.
- Benefits: Competitive salary, career growth, and opportunities to travel.
- Other info: Dynamic role with a focus on customer satisfaction and technical support.
- Why this job: Be part of a sustainable future while working with cutting-edge technology.
- Qualifications: Bachelor's degree in engineering and 3+ years of relevant experience required.
The predicted salary is between 36000 - 60000 £ per year.
About CATL
CATL invites you to continue our legend of green energy! CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for eight consecutive years and global energy storage battery shipment has also ranked No.1 for four consecutive years.
Responsibilities:
- Field service execution including EV & ESS battery diagnosis, repair, and maintenance.
- Service campaign execution under the instruction of HQ.
- Lead regional service agents’ task assignment, supervising, and technical support.
- Support of work order submission of regional service agents.
- Effectively meet customer needs, build proactive customer relationships, and take responsibility for customer satisfaction.
- Provide technical consultation on-site and remotely for customers and their local dealers and distributors.
- Coordinate quality, systems, and emergency issues with related departments and provide on-site support including data collection, quality rework, commissioning, etc. regionally.
- Handle regional emergencies.
Requirements:
- Bachelor's degree or above, engineering-related majors preferred.
- Familiar with the ESS industry, battery industry, battery structure principles, and common battery maintenance knowledge.
- Three years or more of relevant on-site maintenance experience in battery, electrical, electronic, and other fields.
- Familiar with office software, capable of writing official documents, customer communication skills, strong communication and coordination skills, and the ability to solve complex problems.
- Proficiency in English.
- Willingness to accept necessary business trips.
Field Services Engineer in City of London employer: CATL
As a leading player in the global legal landscape, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on professional development and meaningful engagement, our remote working model allows you to balance your career with personal commitments while contributing to impactful projects across the UK and Europe. Join us to be part of a collaborative team that values innovation and offers unique opportunities for growth in the exciting field of labour law.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CATL on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to EV batteries and energy storage systems. We want to show that we’re not just passionate but also knowledgeable about the industry.
✨Tip Number 3
Practice common interview questions, especially those focusing on customer service and problem-solving. We need to demonstrate our ability to handle emergencies and maintain customer satisfaction effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Services Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your relevant experience in battery maintenance and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the EV and ESS industry, and how your background makes you a perfect fit for CATL. Let us know what excites you about this opportunity!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any customer service experiences you've had. We love candidates who can connect with customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CATL
✨Know Your Stuff
Make sure you brush up on your knowledge of the ESS and battery industry. Understand the common maintenance practices and principles behind battery structures. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Your Experience
Prepare to discuss your previous on-site maintenance experience in detail. Think of specific examples where you diagnosed issues, executed repairs, or led a team. This will demonstrate your hands-on skills and ability to handle real-world challenges.
✨Customer-Centric Mindset
Since customer satisfaction is key, be ready to talk about how you've built relationships with clients in the past. Share instances where you went above and beyond to meet customer needs or resolve their issues, highlighting your communication and coordination skills.
✨Be Ready for Problem-Solving
Expect to face some complex problem scenarios during the interview. Practice articulating your thought process on how you would approach these situations. This will showcase your analytical skills and ability to think on your feet, which are crucial for this role.
