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- Tasks: Provide a safe space for staff to discuss wellbeing and support their challenges.
- Company: New Hall, committed to staff wellbeing and a positive work environment.
- Benefits: Excellent benefits, free lunch during term time, and discounted sports club membership.
- Other info: Flexible hours available, perfect for part-time or shift workers.
- Why this job: Make a real difference in colleagues' lives and promote a healthy workplace culture.
- Qualifications: Strong listening skills, emotional intelligence, and a passion for supporting others.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Staff Support Manager is a key element of the School's employee wellbeing strategy, acting as the dedicated "active listening" provision for all staff. The role provides a confidential, impartial, and supportive space for colleagues to discuss any aspect of their working life that may impact their wellbeing. This role is designed to ensure staff feel heard, valued, and supported, contributing to a positive, healthy, and sustainable working environment. It has been newly created to reflect New Hall's ongoing commitment to investing in our staff. The Staff Support Manager can be undertaken on a fullâtime basis, or a partâtime basis by up to two people.
Key responsibilities
- To provide a safe, confidential, and nonâjudgemental space for staff to talk openly.
- To use active listening techniques to support staff in exploring concerns related to work and wellbeing.
- To offer empathetic support without acting as a decisionâmaker or line manager.
- To offer first line employee relations advice on how to deal with situational examples.
- To help staff reflect on challenges and identify potential coping strategies through coaching strategies.
- To direct staff to appropriate internal or external support services where needed.
- To maintain awareness of available wellbeing resources and support pathways.
- To always uphold strict confidentiality, within safeguarding and legal boundaries.
- To build trust across the staff body through professionalism, discretion, and consistency.
- To communicate clearly the limits of confidentiality when necessary.
- To identify emerging themes or trends (anonymised) to inform leadership decisionâmaking.
- To support the development of a proactive, preventative approach to staff wellbeing.
- To offer flexible appointment times to accommodate partâtime and shiftâbased staff.
- To promote the service regularly to ensure awareness and engagement, e.g. through staff INSET.
Qualifications
Essential
- To have strong active listening and interpersonal skills.
- To have high emotional intelligence and empathy.
- To maintain confidentiality and professional boundaries.
- To be trustworthy, approachable, and nonâjudgemental.
- To be skilled in signposting and supporting without directing.
- To have an awareness of staff wellbeing challenges within educational settings.
Desirable
- To be a practising Catholic.
- To have experience of employee relations / generalist HR.
- To have previous coaching experience.
What New Hall offers
- Excellent benefits & CPD.
- Lunch without charge in term time.
- Discounted annual membership for New Hall Sport Club.
Staff Support Manager in South Benfleet employer: Catholic Independent Schools
Contact Detail:
Catholic Independent Schools Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Staff Support Manager in South Benfleet
â¨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Staff Support Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews by practising active listening techniques. Since this role is all about supporting staff wellbeing, showing that you can listen and respond empathetically will set you apart from the competition.
â¨Tip Number 3
Donât forget to showcase your emotional intelligence during interviews! Share examples of how you've handled sensitive situations in the past, as this will demonstrate your ability to create a safe and supportive environment for staff.
â¨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who are genuinely interested in joining our team and contributing to our commitment to staff wellbeing.
We think you need these skills to ace Staff Support Manager in South Benfleet
Some tips for your application đŤĄ
Show Your Listening Skills: In your application, highlight your active listening abilities. We want to see how you can create a safe space for staff to share their concerns. Use examples that demonstrate your empathy and understanding.
Be Confidential: Make sure to emphasise your commitment to confidentiality. We value trust and discretion, so share experiences where you've maintained privacy in sensitive situations. This will show us you're the right fit for the role.
Connect with Our Values: Familiarise yourself with our wellbeing strategy and reflect it in your application. Weâre looking for someone who aligns with our mission to support staff wellbeing, so let us know how you can contribute to this positive environment.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team!
How to prepare for a job interview at Catholic Independent Schools
â¨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Staff Support Manager. Think about how your skills align with their needs, especially in active listening and providing empathetic support.
â¨Showcase Your Emotional Intelligence
During the interview, be prepared to discuss situations where you've demonstrated high emotional intelligence and empathy. Use specific examples that highlight your ability to create a safe and confidential space for others.
â¨Practice Active Listening
Since this role revolves around active listening, practice this skill before your interview. Engage in conversations where you focus on truly understanding the other person's perspective, and reflect back what you hear to show youâre engaged.
â¨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge how well the school supports its staff's wellbeing, which is crucial for the position.