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- Tasks: Provide a safe space for staff to discuss wellbeing and support their emotional needs.
- Company: New Hall, committed to staff wellbeing and a positive work environment.
- Benefits: Excellent benefits, free lunch during term time, and discounted sports club membership.
- Other info: Flexible hours available; perfect for part-time or shift workers.
- Why this job: Make a real difference in colleagues' lives by supporting their wellbeing.
- Qualifications: Strong listening skills, empathy, and confidentiality are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Staff Support Manager is a key element of the School’s employee wellbeing strategy, acting as the dedicated "active listening" provision for all staff. The role provides a confidential, impartial, and supportive space for colleagues to discuss any aspect of their working life that may impact their wellbeing. This role is designed to ensure staff feel heard, valued, and supported, contributing to a positive, healthy, and sustainable working environment. It has been newly created to reflect New Hall’s ongoing commitment to investing in our staff. The Staff Support Manager can be undertaken on a full‑time basis, or a part‑time basis by up to two people.
Key responsibilities
- To provide a safe, confidential, and non‑judgemental space for staff to talk openly.
- To use active listening techniques to support staff in exploring concerns related to work and wellbeing.
- To offer empathetic support without acting as a decision‑maker or line manager.
- To offer first line employee relations advice on how to deal with situational examples.
- To help staff reflect on challenges and identify potential coping strategies through coaching strategies.
- To direct staff to appropriate internal or external support services where needed.
- To maintain awareness of available wellbeing resources and support pathways.
- To always uphold strict confidentiality, within safeguarding and legal boundaries.
- To build trust across the staff body through professionalism, discretion, and consistency.
- To communicate clearly the limits of confidentiality when necessary.
- To identify emerging themes or trends (anonymised) to inform leadership decision‑making.
- To support the development of a proactive, preventative approach to staff wellbeing.
- To offer flexible appointment times to accommodate part‑time and shift‑based staff.
- To promote the service regularly to ensure awareness and engagement, e.g. through staff INSET.
Qualifications
Essential
- To have strong active listening and interpersonal skills.
- To have high emotional intelligence and empathy.
- To maintain confidentiality and professional boundaries.
- To be trustworthy, approachable, and non‑judgemental.
- To be skilled in signposting and supporting without directing.
- To have an awareness of staff wellbeing challenges within educational settings.
Desirable
- To be a practising Catholic.
- To have experience of employee relations / generalist HR.
- To have previous coaching experience.
What New Hall offers
- Excellent benefits & CPD.
- Lunch without charge in term time.
- Discounted annual membership for New Hall Sport Club.
Staff Support Manager in Castle Point employer: Catholic Independent Schools
Contact Detail:
Catholic Independent Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Support Manager in Castle Point
✨Tip Number 1
Network like a pro! Reach out to current or former employees at New Hall through LinkedIn or other platforms. A friendly chat can give us insider info on the role and the company culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising active listening techniques. Since the Staff Support Manager role is all about empathy and support, we should demonstrate these skills during our conversations. Role-play with a friend to get comfortable!
✨Tip Number 3
Showcase our emotional intelligence! During interviews, share examples of how we've handled sensitive situations in the past. This will highlight our ability to create a safe space for staff to discuss their wellbeing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the New Hall team and contributing to their commitment to staff wellbeing.
We think you need these skills to ace Staff Support Manager in Castle Point
Some tips for your application 🫡
Show Your Listening Skills: In your application, highlight your active listening abilities. We want to see how you can create a safe space for staff to share their concerns. Use examples that demonstrate your empathy and understanding.
Be Confidential and Trustworthy: Make sure to emphasise your commitment to confidentiality. We value trust and professionalism, so share experiences where you've maintained discretion and upheld professional boundaries.
Connect with Wellbeing Challenges: Demonstrate your awareness of wellbeing challenges in educational settings. We’re looking for someone who understands the unique pressures staff face, so include any relevant insights or experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this important role in supporting our staff.
How to prepare for a job interview at Catholic Independent Schools
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Staff Support Manager. Familiarise yourself with active listening techniques and how they apply to employee wellbeing. This will help you articulate your thoughts clearly and demonstrate your genuine interest in the role.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've used empathy and active listening in past roles. Think of specific situations where you supported colleagues or friends through challenges. This will highlight your emotional intelligence and ability to create a safe space for others.
✨Ask Thoughtful Questions
Prepare some insightful questions about the school's wellbeing strategy and how the Staff Support Manager fits into it. This shows that you're not only interested in the position but also invested in the overall wellbeing of the staff. It’s a great way to engage with the interviewers and demonstrate your proactive approach.
✨Maintain Professionalism and Discretion
Since confidentiality is key in this role, emphasise your understanding of professional boundaries during the interview. Share how you would handle sensitive information and build trust with staff. This will reassure the interviewers that you take these aspects seriously and are ready to uphold them.