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For Companies At a Glance
- Tasks: Provide top-notch customer service and assist residents with their inquiries.
- Company: Join the Colac Otway Shire Council, a child-safe and diverse workplace.
- Benefits: Competitive salary, supportive team environment, and valuable experience.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 67226 - 70836 £ per year.
We are seeking a friendly, customer focused team member to join our Customer and Communications Department as Customer Service Officer in a Temporary Full‑Time, Fixed Term Maternity Leave Position. This position is based in Colac, located within two hours south‑west of Melbourne.
Responsibilities
- Ensure that Council has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
- Provide a customer service experience consistent with Council’s values and best practice standards.
- Be responsive to customer needs from face to face, telephone and digital services.
Qualifications
- Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constantly changing and fast‑paced environment.
- Have excellent communication skills and demonstrated problem‑solving abilities.
- Demonstrate sound administration and clerical experience including cash handling and reconciliation.
- Have excellent customer service skills with demonstrated experience in Reception and Call Centre operations.
- Demonstrate well‑developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs.
- Demonstrate an ability to think laterally to source accurate information quickly and effectively.
Salary information: $67,226.64 to $70,836.48 per annum plus superannuation.
Applications close on Wednesday 27 May 2026 at 11.59pm.
Application Information
Information to be included with your application:
- Letter of application
- Current resume
- Key Selection Criteria Responses
Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date. Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Customer Service Officer in Tamworth employer: Catholic Education Diocese of Rockhampton
Contact Detail:
Catholic Education Diocese of Rockhampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Tamworth
✨Tip Number 1
Get to know the company! Research Colac Otway Shire Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a big plus for this role. Don’t forget to highlight your relevant experience in your application!
We think you need these skills to ace Customer Service Officer in Tamworth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your friendly and helpful nature.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your letter and resume to match the job description. We love seeing candidates who understand our values and can relate their skills directly to what we’re looking for.
Be Clear and Concise: When responding to the Key Selection Criteria, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Remember to submit your application through our website! It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates about your application.
How to prepare for a job interview at Catholic Education Diocese of Rockhampton
✨Know the Council's Values
Before your interview, take some time to research the Council's values and mission. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your ability to meet their expectations.
✨Practice Problem-Solving Scenarios
Since the role requires strong problem-solving abilities, practice answering situational questions. You might be asked how you would handle a difficult customer or a challenging situation, so having a few scenarios ready will help you shine.
✨Familiarise Yourself with Technology
Brush up on your computer skills and any relevant software mentioned in the job description, like CRM technology. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.