Receptionist in Leeds

Salary: £13.45 per hour

Hours: 15.5

Contract: Temporary until 31/12/26

We aim to recruit enthusiastic and motivated people for all aspects of our business. As one of our strongest assets, we focus our attention on the people we employ by providing training and continual development. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

• Experience
• Energetic
• Enthusiastic
• Team worker
• Responsibility

About the role

You will be responsible for the smooth running of the Reception environment. Key aspects of the post involve:

• To deal with all initial front of house customer issues, conveying a caring attitude to all users of the centre and to assist in the provision of the Centre’s administrative support.
• The Receptionist will work as a member of the Team within an operational sporting facility environment.
• There will be extensive contact with members of the public and ensuring a high level of customer care is achieved.

What we offer you

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Apply for this job online. Please complete the online application form and complete a personal statement of no more than 500 words. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Purpose:

To deal with all initial front of house customer issues, conveying a caring attitude to all users of the centre and to assist in the provision of the Centre’s administrative support.

Responsibilities:

• To take bookings made over the telephone and in person at reception.
• To process payments for bookings in accordance with the City Council’s Financial procedures.
• To possess a sound knowledge of activities and services within the centre and to promote/sell them accordingly.
• To deal with customer enquiries as the initial point of contact.
• To assist the Centre Management team in the delivery of the administrative and financial procedures of the Centre.
• To carry out the above duties in compliance with the Council’s policies e.g. Equal Opportunities, Green Strategy, etc.
• To undertake any further duties which may be commensurate with the grade of the post.

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements:

• Able to deal effectively with customer enquiries both face to face and on the telephone
• Able to accurately record information
• To possess excellent communication skills
• To have good numeric skills
• Able to use a computer competently
• To provide a quality service to our customers
• Knowledge of basic principles of customer care
• Experience of working in an environment which provides regular contact with the public
• Experience of cash handling

Behavioural and other Characteristics required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements

It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements; however, these may be used to distinguish between candidates:

• Knowledge of Leisure Centre operation
• Experience of working in a leisure centre
• Experience of clerical duties
• Experience of working in a sales environment