At a Glance
- Tasks: Engage with supporters, manage fundraising tools, and build community connections.
- Company: Catherine McEwan Foundation, a charity dedicated to supporting those affected by IBD.
- Benefits: 33 days annual leave, work-from-home Wi-Fi contribution, and flexible working hours.
- Other info: Exciting opportunity to be part of a growing charity with a meaningful mission.
- Why this job: Make a real difference in people's lives while building lasting relationships.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 30000 - 40000 £ per year.
I'm Derek, founder of Catherine McEwan Foundation, a Scottish charity that inspires hope for anyone affected by Inflammatory Bowel Disease. We were formed in 2003 in memory of my mum, Catherine, who lived with Crohn's disease for 21 years. Her grace, strength, determination and humour shape everything we do. In February 2019 we became a registered charity. Our vision is simple: one day, IBD won't stop anyone from living the life they want. Until then, we're here to give hands‑on, practical support to anyone in Scotland who needs it. We do that by listening, creating connections, building community, and inspiring hope when it isn't easy to find.
This is a really exciting moment for our charity. We're moving into a new home Katie's House at Water Row in Glasgow, which will give us a permanent base for drop‑ins, community events and the kind of face‑to‑face connection that defines us. The relationships we build with our community, our supporters and our partners are everything. They're what make the rest of our work possible. This role is the engine room of that.
At the heart of the role is our community of supporters; making sure every one of them feels properly looked after, from the moment they first hear about us, through their fundraising journey, and beyond. That means owning the supporter journey communications and stewardship touchpoints, and being the warm, consistent voice supporters know they can come to. The fundraising infrastructure sits with you too, setting up pages and tools like Givergy, Enthuse and JustGiving so people can support us easily. You’ll also keep on top of our CRM so it’s accurate, in order that we can make sure we're reaching everyone we should be reaching.
Contractual status: Permanent, full time
Annual leave: 33 days per year inclusive of bank holidays
Role focus: Strengthening relationships with our supporters and community, and building the engagement infrastructure that powers everything we do
- Community & supporter engagement
- Build trusting, lasting relationships with our community of supporters, partners and people affected by IBD
- Be a warm, confident voice for the Foundation on the phone, in person and in writing
- Respond empathetically to supporter concerns, questions or feedback, in line with our values
- Represent our charity at community events, health fairs and stakeholder meetings
- Own the day‑to‑day stewardship touchpoints that keep supporters connected and feeling valued
- Develop accessible information and materials about IBD, our services and how people can get involved
- Work with our comms agency on wider engagement communications, providing supporter insight, content and approvals
- Ensure all communications meet fundraising best practice, regulations and our charity values
- Set up and manage fundraising pages and tools (Givergy, Enthuse, JustGiving)
- Provide strong administrative support that gives our fundraising work a solid foundation
- Work with Electrify on the delivery of cross‑channel fundraising appeals across email, direct mail, social media and paid advertising
- Test and measure new approaches so we keep improving
- CRM, data & compliance
- Use our supporter database (CRM) to pull targeted lists for appeals and engagement
- Maintain accurate, confidential records in line with GDPR and charity sector regulations
- Ensure compliance with safeguarding guidelines and data protection laws
- Events
- Support our community and fundraising events, on the ground and behind the scenes
- Help create the kind of experiences our community values
- Evaluation & reporting
- Track performance metrics and prepare regular reports
- Gather supporter insights to inform service development and fundraising priorities
- Support grant applications and fundraising campaigns by sharing impact stories with appropriate consent
Additional benefits
- Working‑from‑home Wi‑Fi contribution (where applicable)
- Working pattern will include some evening and weekend work for events, with TOIL
How to apply
Here’s what we need:
- A covering note (email is fine). Introduce yourself, and tell us about yourself and why you’re interested in joining us
- A copy of your CV - we strongly recommend you tailor it to this role
- Confirmation that you have the right to work in the UK - we're unable to sponsor international visa applications
Send everything to: hello@catherinemcewanfoundation.com. Our CEO Derek is happy to discuss the role and answer any questions. Please get in touch via the same email address.
Supporter Engagement Lead in Glasgow employer: Catherine McEwan Foundation
The Catherine McEwan Foundation is an exceptional employer, dedicated to making a meaningful impact in the lives of those affected by Inflammatory Bowel Disease. With a strong focus on community engagement and support, employees enjoy a collaborative work culture that values empathy and connection, alongside generous benefits such as 33 days of annual leave and flexible working arrangements. As we establish our new home at Katie's House in Glasgow, team members will have unique opportunities for personal growth and to play a pivotal role in shaping the future of our charity.
Contact Details:
Catherine McEwan Foundation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Lead in Glasgow
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Catherine McEwan Foundation.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Catherine McEwan Foundation.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Catherine McEwan Foundation.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Catherine McEwan Foundation. Apply directly through us to stand out!
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Catherine McEwan Foundation. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Engagement Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Catherine McEwan Foundation
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Catherine McEwan Foundation. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
