At a Glance
- Tasks: Support daily operations and enhance customer service in a dynamic e-commerce environment.
- Company: A reputable South West business known for exceptional customer service and quality products.
- Benefits: Competitive salary, 28 days' holiday, employee discounts, and free onsite parking.
- Other info: Enjoy regular company social events and comprehensive training opportunities.
- Why this job: Join a supportive team and make a real impact while developing your skills.
- Qualifications: Previous administration experience and strong customer service skills required.
The predicted salary is between 28000 - 28000 £ per year.
- Business Support Officer Part-Time (3456) Cathedrala appointments Exeter, UK
- Company Overview
Our client is a well-established and growing South West business with a strong reputation for delivering exceptional customer service and high-quality products.
Operating within a fast-paced e-commerce environment, they pride themselves on creating an outstanding customer experience while investing in their people through training, development and a supportive team culture.
Role Overview
This is an excellent opportunity for an organised and proactive Business Support Officer to join a busy business support team on a part-time basis.
Working closely with the Business Support Supervisor, you'll help oversee daily operations, support customer service activities and identify opportunities to improve processes.
This varied role is ideal for someone who enjoys combining administration, customer service and operational support within a growing e-commerce business.
Responsibilities of the Business Support Officer
- Support and deputise for the Business Support Supervisor, helping to coordinate day-to-day team activities.
- Process online orders, purchase invoices and customer requests using internal systems and Shopify.
- Monitor stock availability, supplier lead times and fulfilment processes to ensure excellent customer service.
- Identify and implement improvements to administrative and online sales processes while managing returns, exchanges and cancellations efficiently.
Requirements of the Business Support Officer
- Previous administration experience is essential.
- Strong customer service skills with excellent written communication and numerical ability.
- A methodical, detail-focused approach, with confidence using Microsoft Excel and learning new IT systems.
- Excellent organisational skills with the ability to prioritise workloads and work collaboratively within a team.
- Salary from £28,000 FTE DOE.
- Comprehensive training and ongoing development opportunities.
- 28 days' holiday including bank holidays (pro rata).
- Free onsite parking.
- Employee discounts and additional benefits.
- Supportive team environment with regular company social events.
If you're looking for a varied part-time opportunity where you can make a real impact while developing your skills within a supportive and growing business, we'd love to hear from you.
Note on Sponsorship
We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role.
Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
#J-18808-Ljbffr
Business Support Officer Part-Time (3456) in Exeter employer: Cathedrala appointments
Join a dynamic and supportive team in Taunton, where we prioritise flexibility and professional growth for our temporary office admin and business support roles. With competitive pay, weekly earnings, and exposure to diverse industries, you'll have the chance to enhance your skills while enjoying a collaborative work culture that values your contributions. Our dedicated recruitment consultants are here to provide ongoing support, ensuring you find meaningful and rewarding assignments that fit your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer Part-Time (3456) in Exeter
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cathedrala appointments and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cathedrala appointments and let us see your personality shine through!
We think you need these skills to ace Business Support Officer Part-Time (3456) in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cathedrala appointments.
Get Familiar with Our Brand:Before applying, take some time to learn about Cathedrala appointments and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cathedrala appointments
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cathedrala appointments.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cathedrala appointments will surely appreciate.
