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- Tasks: Be the go-to person for online customer queries and manage orders seamlessly.
- Company: Join a friendly, family-run business that values collaboration and support.
- Benefits: Enjoy a competitive salary, generous leave, and staff discounts in a supportive environment.
- Why this job: This role offers growth opportunities in a dynamic online sales environment with a great team culture.
- Qualifications: 2-3 years of admin experience, strong IT skills, and excellent communication abilities are required.
- Other info: Must have valid UK work authorization; no visa sponsorship available.
The predicted salary is between 24000 - 25500 £ per year.
UP TO £25,500 DOE | EXETER | ONSITE
Are you an organised, customer-focused professional looking for a dynamic role in a growing business? We have an exciting opportunity for an Administrator to join our supportive team. This role is essential to our online sales operations and offers room for growth and development.
This role is 5 Days a week (to include occasional weekends) 36.25 hours
Administrator responsibilities include:
- Serve as the primary point of contact for online customer queries, managing orders, dispatches, and returns
- Oversee order fulfilment, ensuring timely and accurate processing for a seamless customer experience
- Maintain and update the e-commerce platform, ensuring stock availability and order tracking
- Support goods inwards and outwards processes during peak periods or staff absences
Administrator requirements include:
- 2-3 years of administrative experience, ideally in a customer service or online sales environment.
- Strong IT skills, including familiarity with CRM systems, Excel, and order management platform
- Excellent communication, organisation, and multitasking abilities with a proactive mindset
- Flexibility to adapt to business needs, including weekend and holiday shifts
Benefits:
On top of joining a team that enjoys a friendly working environment to inspire you, you will also receive
- Competitive salary of £24,000 to £25,500 DOE
- Full training and ongoing support to develop your skills
- 20 days annual leave plus bank holidays (pro rata)
- Generous staff discount
- A collaborative, family-run business with strong values and a friendly team environment
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Georgia Parkhouse
Ref: 10719
Administrator employer: Cathedral Appointments | South West Recruitment
Contact Detail:
Cathedral Appointments | South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarize yourself with the e-commerce platform and order management systems commonly used in the industry. This knowledge will not only help you stand out during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully managed customer queries or resolved issues in previous roles. This will show that you understand the importance of a seamless customer experience.
✨Tip Number 3
Be ready to discuss your organizational skills and multitasking abilities. Think of instances where you had to juggle multiple tasks or adapt to changing priorities, as this is crucial for the Administrator role.
✨Tip Number 4
Since the role may require weekend shifts, express your flexibility and willingness to work during these times. This shows that you're committed to supporting the team and meeting business needs.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience, especially in customer service or online sales. Use specific examples that demonstrate your strong IT skills and familiarity with CRM systems and order management platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proactive mindset. Mention your flexibility to adapt to business needs, including working weekends and holidays, as this is important for the role.
Highlight Relevant Experience: In your application, emphasize your 2-3 years of administrative experience. Provide details about your previous roles and how they relate to the responsibilities listed in the job description, such as managing orders and customer queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Administrator role.
How to prepare for a job interview at Cathedral Appointments | South West Recruitment
✨Show Your Organisational Skills
As an Administrator, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the demands of the role.
✨Highlight Customer Service Experience
Since the role involves serving as the primary point of contact for customer queries, be ready to discuss your previous customer service roles. Share specific instances where you resolved issues or improved customer satisfaction.
✨Demonstrate IT Proficiency
Familiarity with CRM systems and Excel is crucial. Be prepared to talk about your experience with these tools, perhaps even mentioning specific tasks you've accomplished using them. If possible, bring examples of reports or data you've managed.
✨Emphasize Flexibility and Adaptability
The job requires flexibility, including weekend shifts. Discuss your willingness to adapt to changing business needs and provide examples of how you've successfully adjusted to new challenges in previous roles.
