At a Glance
- Tasks: Provide top-notch customer service and manage orders in a dynamic e-commerce environment.
- Company: A growing South West business known for exceptional customer service and quality products.
- Benefits: Up to £26,250 salary, 28 days holiday, employee discounts, and full training provided.
- Other info: Enjoy regular company social events and a collaborative workplace.
- Why this job: Join a supportive team and kickstart your career in a thriving business.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 24000 - 27000 £ per year.
- Up to £26,250 DOE | Onsite | Exeter
- Company Overview
Our client is a well-established and growing South West business with a strong reputation for delivering exceptional customer service and high-quality products.
Operating within a fast-paced e-commerce environment, they are committed to providing an outstanding customer experience while fostering a supportive and collaborative workplace where employees are encouraged to develop and grow.
Role Overview
An excellent opportunity has arisen for an organised and customer-focused Business Support Administrator to join a busy support team.
This varied role combines administration, customer service and order processing, ensuring customers receive a seamless experience from purchase through to delivery and after-sales support.
Full training is provided, making this an ideal opportunity for someone looking to build a long-term career within a growing business.
Hours
36.25 hours per week, worked over 5 days (including at least 1 weekend day) per month
Responsibilities of the Business Support Administrator
- Respond to customer enquiries via phone, email and online channels, delivering excellent customer service.
- Process customer orders, purchase invoices and maintain accurate records using internal systems.
- Monitor stock levels, supplier lead times and product information to support efficient order fulfilment.
- Manage customer returns, exchanges and order queries promptly and professionally.
Requirements of the Business Support Administrator
- Previous administration experience is essential.
- Proven customer service experience with excellent communication skills.
- Strong organisational skills with the ability to prioritise multiple tasks effectively.
- Confident using IT systems, with experience of online order processing or Shopify advantageous but not essential.
Benefits
- Full training and ongoing development opportunities.
- 28 days' holiday including bank holidays.
- Free onsite parking.
- Employee discounts and additional benefits.
- Supportive team environment with regular company social events.
If you're an organised administrator who enjoys delivering outstanding customer service and is looking to join a supportive, growing business, we'd love to hear from you.
Apply today to find out more about this exciting opportunity.
Note on Sponsorship
We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role.
Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
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Business Support Administrator in Exeter employer: Cathedral Appointments Ltd
Cathedral Appointments Ltd is an excellent employer, offering a supportive work environment in Newton Abbot where you can thrive as a Finance & Payroll Assistant. With a focus on employee growth and development, the company provides valuable experience in payroll processing and finance tasks while ensuring a competitive hourly rate and convenient on-site parking. Join a dedicated team that values attention to detail and confidentiality, making your temporary role both meaningful and rewarding.
Contact Details:
Cathedral Appointments Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cathedral Appointments Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cathedral Appointments Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Administrator in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cathedral Appointments Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cathedral Appointments Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cathedral Appointments Ltd!
How to prepare for a job interview at Cathedral Appointments Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
