At a Glance
- Tasks: Lead a team to deliver exceptional client services and drive sustainability initiatives.
- Company: Purpose-driven energy consultancy focused on ethical practices and sustainability.
- Benefits: Competitive salary, ongoing training, 26 days holiday, and a collaborative work environment.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact in a growing organisation dedicated to sustainability and client success.
- Qualifications: Experience in client services and strong leadership skills required.
The predicted salary is between 30000 - 32000 £ per year.
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
The Role: This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:
- Manage a portfolio of key clients, acting as a senior point of contact.
- Lead, support, and prioritise the workload of Client Services Managers.
- Act as an escalation point for complex client and supplier issues.
- Implement and improve service processes, including SLAs and ticket prioritisation.
- Work closely with sales and consultancy teams to support retention and add value.
Requirements of the Customer Service Team Leader:
- Experience in a client services, customer success, or account management role.
- Proven ability to combine hands-on client work with team leadership.
- Comfortable managing complex clients and service delivery against SLAs.
- Strong organisational and communication skills.
- Confident using CRM or ticketing systems and workflow tools.
Benefits for Customer Service Team Leader:
- Monday to Friday 9-5 with 1 hour for lunch.
- Parking available.
- 6 x life cover.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to work within a purpose-led organisation focused on sustainability.
- Exposure to complex, large-scale client environments.
- 26 days’ holiday plus bank holidays, rising to 28 days after two years’ service.
If you are a client-focused professional looking to make an impact within a purpose-driven organisation focused on sustainability and continuous improvement, we would love to hear from you. Please apply today to discuss this opportunity in confidence.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Service Team Leader in Devon employer: Cathedral Appointments Ltd
Join a purpose-driven energy consultancy in Exeter, where you will lead a dynamic team focused on client success and sustainability. With a strong commitment to employee growth, ongoing training, and a collaborative work culture, this role offers the chance to make a meaningful impact while enjoying generous benefits, including 26 days of holiday plus bank holidays, and a supportive environment that values ethical practices and innovation.
Contact Details:
Cathedral Appointments Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Since this role is all about sustainability and client success, think of examples from your past that showcase your leadership skills and how you’ve tackled complex client issues.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Service Team Leader position. Highlight your experience in managing client relationships and leading teams, and make sure to convey your passion for sustainability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about making a difference in the energy consultancy space.
We think you need these skills to ace Customer Service Team Leader in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Team Leader. Highlight your experience in client services and leadership, and don’t forget to mention any relevant achievements that showcase your skills in managing complex clients.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about sustainability and how your background aligns with our purpose-driven approach. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. This will give us a taste of how you’ll communicate with clients and your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cathedral Appointments Ltd
✨Know Your Stuff
Make sure you understand the company’s mission and values, especially their focus on sustainability. Familiarise yourself with their services and how they support clients in energy procurement and carbon reporting. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams or managed client relationships in the past. Highlight your ability to balance hands-on work with leadership responsibilities, as this role requires a mix of both. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Complex Scenarios
Expect questions about handling complex client issues and service delivery against SLAs. Think of specific challenges you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to manage high-pressure situations effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s future direction. Inquire about their plans for growth in client services or how they measure success in customer satisfaction. This shows you're not just interested in the job, but also in contributing to their long-term vision.
