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- Tasks: Lead and inspire a dynamic customer support team to deliver exceptional service.
- Company: Thriving, people-focused business with a strong reputation for innovation.
- Benefits: Up to £32k salary, 27 days holiday, private healthcare, and wellbeing support.
- Why this job: Make a real impact in a growing team and develop your leadership skills.
- Qualifications: Proven leadership experience and strong people management skills required.
- Other info: Exciting career progression opportunities in a supportive environment.
The predicted salary is between 28800 - 38400 £ per year.
Up to £32k DOE | Onsite | Exeter
Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment.
This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. This is a hands-on leadership role suited to someone proactive, resilient, and passionate about developing others in a fast-paced, evolving business.
Responsibilities of the Customer Support Team Lead:- Lead, motivate, and support a customer support team to deliver consistently high service standards.
- Collaborate with key internal stakeholders to review feedback and drive continuous improvement.
- Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development.
- Contribute to business-wide initiatives, working cross-functionally to enhance customer experience and internal processes.
- Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous.
- Strong people management capability, with the ability to inspire and develop a high-performing team.
- Excellent communication and problem-solving skills, with a calm and adaptable approach to change.
- Customer-focused mindset and a commitment to continuous improvement.
- Salary up to £32,000 DOE.
- 27 days holiday (including 2 rest days) + bank holidays, plus your birthday off.
- Private healthcare and 24-hour GP access.
- Pension scheme with increasing employer contributions.
- Sabbatical options, quarterly reward experiences, and opportunities for travel.
- Electric car, cycle, and tech salary sacrifice schemes, plus wellbeing support.
If you’re an ambitious leader ready to make an impact in a growing customer support function, we’d love to hear from you. Apply today to join a business that truly values its people and promotes from within.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Support Team Lead employer: Cathedral Appointments Ltd
Contact Detail:
Cathedral Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want you to shine in the interview, so having these stories ready will make you stand out as a proactive leader.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about how you can contribute to their customer support function. Plus, it gives you a chance to see if the role is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from ambitious leaders like you who are ready to make an impact in a growing team.
We think you need these skills to ace Customer Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Team Lead role. Highlight your leadership experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our collaborative culture. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and adapt to change, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Cathedral Appointments Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, culture, and recent achievements. Understanding their commitment to employee development and customer service will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you successfully led a team or improved service delivery. Highlight your ability to motivate and develop others, as this is crucial for the Customer Support Team Lead role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult situations or implement changes in a fast-paced environment, and be ready to discuss how you approached them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to team development or how they measure success in customer support, which will demonstrate your proactive mindset.
