At a Glance
- Tasks: Lead a team to enhance client services and manage key client relationships.
- Company: Purpose-driven energy consultancy focused on sustainability and growth.
- Benefits: Competitive salary, ongoing training, 26 days holiday, and a collaborative work environment.
- Other info: Join a dynamic team dedicated to sustainability and continuous improvement.
- Why this job: Make a real impact in a role that combines leadership with client success.
- Qualifications: Experience in B2B client services and strong leadership skills required.
The predicted salary is between 30000 - 35000 £ per year.
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:- Manage a portfolio of key clients, acting as a senior point of contact.
- Lead, support, and prioritise the workload of Client Services Managers.
- Act as an escalation point for complex client and supplier issues.
- Implement and improve service processes, including SLAs and ticket prioritisation.
- Work closely with sales and consultancy teams to support retention and add value.
- Experience in a B2B client services, customer success, or account management role.
- Proven ability to combine hands-on client work with team leadership.
- Comfortable managing complex clients and service delivery against SLAs.
- Strong organisational and communication skills.
- Confident using CRM or ticketing systems and workflow tools.
- Monday to Friday 9-5 with 1 hour for lunch.
- Parking available.
- 6 x life cover.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to work within a purpose-led organisation focused on sustainability.
- Exposure to complex, large-scale client environments.
- 26 days' holiday plus bank holidays, rising to 28 days after two years' service.
If you are a client-focused professional looking to make an impact within a purpose-driven organisation focused on sustainability and continuous improvement, we would love to hear from you. Please apply today to discuss this opportunity in confidence.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Service Team Leader in Plymouth employer: Cathedral Appointments | B CorpTM
Join a purpose-driven energy consultancy in Exeter, where you will lead a dynamic team dedicated to client success and sustainability. With a strong focus on employee development, a collaborative work culture, and the opportunity to work with complex clients, this role offers a meaningful career path in a growing organisation committed to making a positive impact. Enjoy competitive benefits, including generous holiday allowances and ongoing training, as you help shape the future of client services in a company that values ethical practices and environmental responsibility.
Contact Details:
Cathedral Appointments | B CorpTM Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their mission, especially in sustainability. Tailor your answers to reflect their goals and demonstrate your passion for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. We suggest focusing on common questions related to client management and team leadership, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Customer Service Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Team Leader role. Highlight your B2B client services experience and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how your background aligns with our purpose-driven approach. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage complex clients and improve service processes. Numbers and results speak volumes, so don’t hold back on the details!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Cathedral Appointments | B CorpTM
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values, especially their focus on sustainability. Understanding their evolution from energy procurement to a full-service consultancy will help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples of how you've successfully managed client relationships and led teams in previous roles, highlighting your hands-on approach.
✨Prepare for Complex Scenarios
Expect questions about handling complex client issues and service delivery against SLAs. Think of specific instances where you resolved challenging situations and be ready to discuss your thought process and outcomes.
✨Familiarise Yourself with Tools
Since the role involves using CRM or ticketing systems, brush up on any relevant tools you've used in the past. If you're familiar with specific software, mention it during the interview to show you're ready to hit the ground running.
