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- Tasks: Handle customer enquiries and promote energy services in a dynamic team environment.
- Company: Established outsourcing specialist with a supportive culture in Exeter.
- Benefits: Earn £12.60 per hour, enjoy full training, and work Monday to Friday.
- Why this job: Kickstart your career in customer service and sales with immediate start opportunities.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Join a diverse team and enjoy a collaborative working atmosphere.
The predicted salary is between 10 - 15 £ per hour.
IMMEDIATE START | £12.60 PER HOUR | ONSITE | EXETER
Company Overview:
Our client is a well-established outsourcing and customer engagement specialist, supporting businesses across a range of sectors with tailored campaign delivery and relationship management solutions. They pride themselves on delivering results-driven services while maintaining a supportive and collaborative working environment.
Role Overview:
We are recruiting Customer Service & Sales Advisors for an immediate-start temporary assignment supporting an energy services campaign. This is a fully onsite role in Exeter where you will handle both inbound and outbound customer enquiries, delivering excellent service while proactively promoting relevant products and services. This is a customer-focused role with a strong sales element, ideal for individuals who enjoy building rapport, identifying customer needs, and confidently discussing suitable solutions. Full training will be provided at the start of the assignment.
Responsibilities of the Customer Service & Sales Advisors:
- Handle inbound and outbound customer enquiries relating to energy services
- Provide clear, accurate and professional information tailored to customer needs
- Promote relevant products and services, identifying upselling and cross-selling opportunities
- Work towards individual and team sales and performance targets
- Update and maintain internal systems with accurate customer records
- Deliver a consistently high standard of customer service
Requirements of the Customer Service & Sales Advisors:
- Previous customer service experience, ideally within a contact centre environment
- Confidence handling both inbound and outbound calls
- Comfortable working towards sales targets in a performance-driven environment
- Strong communication skills with a professional telephone manner
- Good IT skills with the ability to navigate multiple systems efficiently
Benefits:
- Temporary contract with immediate start, subject to references and right to work checks
- £12.60 per hour plus accrued holiday pay
- Full training provided at the start of the assignment
- Supportive onsite team environment
- Monday to Friday working hours, 8.30am to 5.00pm
If you are available immediately and enjoy combining customer service with a proactive sales approach, we would love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
We are dedicated to fostering a diverse, equitable, and inclusive recruitment process. We actively seek to hire talented individuals from various backgrounds and ensure our practices are unbiased, evaluating every candidate based on their unique qualifications and potential.
Recruitment Consultant: Georgia Parkhouse
Ref: 11143
Customer Service Advisor in Plymouth employer: Cathedral Appointments | B CorpTM
Contact Detail:
Cathedral Appointments | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Plymouth
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound and outbound calls, try role-playing with a friend or family member. This will boost your confidence and help you sound professional during the real deal.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and any sales achievements to show us you're the right fit!
Show Off Your Communication Skills: Since this role involves handling calls, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your written application to give us a taste of how you’ll interact with customers.
Be Enthusiastic About Sales: Let us know why you enjoy sales! Share any relevant experiences where you've successfully upsold or cross-sold products. This will help us see your proactive approach to customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at Cathedral Appointments | B CorpTM
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their approach to customer engagement and how they support businesses. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves handling customer enquiries, practice your communication skills beforehand. Try role-playing with a friend or family member to get comfortable discussing products and services. Focus on being clear, concise, and professional in your responses.
✨Prepare for Sales Scenarios
Expect questions related to sales and upselling. Think of examples from your past experience where you successfully identified customer needs and promoted relevant solutions. Be ready to discuss how you can contribute to meeting sales targets in this role.
✨Show Enthusiasm and Confidence
During the interview, let your enthusiasm for the role shine through. Confidence is key, especially when discussing your ability to handle calls and provide excellent customer service. Remember, they’re looking for someone who can build rapport and engage customers effectively.