At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage key client relationships.
- Company: Join a purpose-driven energy consultancy focused on sustainability and growth.
- Benefits: Competitive salary, ongoing training, 26 days holiday, and a collaborative work environment.
- Other info: Dynamic workplace with opportunities for professional development and career growth.
- Why this job: Make a real impact in a role that combines leadership with client success in a sustainable sector.
- Qualifications: Experience in B2B client services and strong leadership skills required.
The predicted salary is between 30000 - 35000 € per year.
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:
- Manage a portfolio of key clients, acting as a senior point of contact.
- Lead, support, and prioritise the workload of Client Services Managers.
- Act as an escalation point for complex client and supplier issues.
- Implement and improve service processes, including SLAs and ticket prioritisation.
- Work closely with sales and consultancy teams to support retention and add value.
Requirements of the Customer Service Team Leader:
- Experience in a B2B client services, customer success, or account management role.
- Proven ability to combine hands-on client work with team leadership.
- Comfortable managing complex clients and service delivery against SLAs.
- Strong organisational and communication skills.
- Confident using CRM or ticketing systems and workflow tools.
Benefits for Customer Service Team Leader:
- Monday to Friday 9-5 with 1 hour for lunch.
- Parking available.
- 6 x life cover.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to work within a purpose-led organisation focused on sustainability.
- Exposure to complex, large-scale client environments.
- 26 days' holiday plus bank holidays, rising to 28 days after two years' service.
If you are a client-focused professional looking to make an impact within a purpose-driven organisation focused on sustainability and continuous improvement, we would love to hear from you. Please apply today to discuss this opportunity in confidence.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Service Team Leader in Exeter employer: Cathedral Appointments | B CorpTM
Join a purpose-driven energy consultancy in Exeter, where you will lead a dynamic team dedicated to client success and sustainability. With a strong focus on employee growth, ongoing training, and a collaborative work culture, this role offers the chance to make a meaningful impact while enjoying generous benefits such as 26 days' holiday, life cover, and a supportive environment that values ethical practices. Be part of an organisation that is not only evolving but also committed to making a difference in the energy sector.
Contact Detail:
Cathedral Appointments | B CorpTM Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Since this role is all about sustainability and client success, think about how your experience aligns with their mission. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your pitch! Be ready to discuss your hands-on client work and leadership experience. Use specific examples that highlight your ability to manage complex clients and improve service processes. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Customer Service Team Leader position!
We think you need these skills to ace Customer Service Team Leader in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Team Leader. Highlight your experience in B2B client services and any leadership roles you've held. We want to see how you can bring your unique skills to our purpose-driven team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your background aligns with our mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on your achievements in managing complex clients and improving service processes. We’re looking for someone who can lead and innovate, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Cathedral Appointments | B CorpTM
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and recent projects. Understanding their focus on sustainability and client success will help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples of how you've successfully managed teams or resolved complex client issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you improved service processes or dealt with challenging clients, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company’s future. Inquire about their plans for growth in client services or how they measure success in customer satisfaction.
