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- Tasks: Engage customers via live chat and convert enquiries into sales.
- Company: Established FCA-regulated organisation with a performance-driven culture.
- Benefits: £25,396.80 base salary plus uncapped commission and 28 days holiday.
- Why this job: Join a dynamic team and thrive in a fast-paced sales environment.
- Qualifications: Experience in webchat or digital sales, strong commercial mindset required.
- Other info: Immediate start available with structured training and career development opportunities.
The predicted salary is between 21300 - 29800 £ per year.
£25,396.80 BASIC SALARY PLUS UNCAPPED COMMISSION | ON-SITE | EXETER
Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.
We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment.
Responsibilities of the Customer Sales Advisors - Live Chat:
- Manage multiple live webchat conversations at once, driving sales conversions and revenue
- Handle acquisition, upgrade, renewal and retention sales conversations via live chat
- Achieve individual and team targets across sales, accessories and productivity metrics
- Follow FCA-regulated processes and compliance requirements throughout every interaction
Requirements of the Customer Sales Advisors - Live Chat:
- Previous experience in webchat, online customer support or digital sales environments
- Strong commercial mindset with confidence working to targets and KPIs
- Ability to multitask, work quickly and remain resilient in a high-pressure setting
- High level of accuracy with a process-driven and compliance-focused approach
Benefits:
- £25,896.80 plus uncapped commission.
- 40 hours per week on a shift-based rota, issued one month in advance
- Office-based role in Exeter city centre
- Minimum four weeks of structured, on-site training
- 28 days holiday including bank holidays
- Opportunity to develop within a high-performing sales environment
- Immediate start available subject to vetting and onboarding
If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Georgia Parkhouse Ref: 11117
Customer Sales Advisor - Live Chat in Exeter employer: Cathedral Appointments | B CorpTM
Contact Detail:
Cathedral Appointments | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Live Chat in Exeter
✨Tip Number 1
Get familiar with the company and its values. Research their approach to customer service and sales, especially in a live chat context. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your multitasking skills! Since you'll be managing multiple chats at once, try simulating this at home. Open several chat windows and practice responding quickly while maintaining accuracy. It’s all about keeping that pace up!
✨Tip Number 3
Prepare for common sales scenarios. Think about how you'd handle different types of customer inquiries, from upgrades to renewals. Having a few strategies in mind will help you feel more confident when those questions come up during your chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to jump into the fast-paced environment we thrive in.
We think you need these skills to ace Customer Sales Advisor - Live Chat in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your experience in webchat or digital sales, and show us how you can handle multiple conversations while driving sales conversions.
Show Off Your Sales Skills: We want to see your strong sales ability shine through! Use specific examples from your past experiences where you've met or exceeded targets, especially in high-pressure environments. This will help us understand how you can thrive in our fast-paced workplace.
Be Process-Driven: Since we operate in a compliance-focused environment, it's crucial to demonstrate your attention to detail and adherence to processes. Share any relevant experiences where you followed strict guidelines or regulations, as this will resonate with our values.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Cathedral Appointments | B CorpTM
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss how you've successfully converted leads in the past. Think of specific examples where you’ve met or exceeded targets, as this will show your potential employer that you can thrive in a performance-driven environment.
✨Master the Art of Multitasking
Since this role involves managing multiple live chat conversations at once, practice multitasking before your interview. You might want to simulate handling several chats simultaneously to demonstrate your ability to stay organised and efficient under pressure.
✨Familiarise Yourself with FCA Regulations
Understanding the compliance aspect is crucial for this position. Do some research on FCA regulations and be prepared to discuss how you would ensure compliance while driving sales. This shows that you take the role seriously and are committed to following processes.
✨Show Off Your Resilience
In a high-pressure sales environment, resilience is key. Be ready to share examples of how you've bounced back from setbacks or handled difficult customer interactions. This will highlight your ability to maintain a positive attitude and keep pushing towards your goals.
