At a Glance
- Tasks: Lead a team to deliver exceptional client service and drive sustainability initiatives.
- Company: Purpose-driven energy consultancy focused on ethical practices and sustainability.
- Benefits: Competitive salary, ongoing training, 26 days holiday, and a collaborative work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in a growing company dedicated to sustainability and client success.
- Qualifications: Experience in B2B client services and strong leadership skills required.
The predicted salary is between 30000 - 35000 € per year.
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:- Manage a portfolio of key clients, acting as a senior point of contact.
- Lead, support, and prioritise the workload of Client Services Managers.
- Act as an escalation point for complex client and supplier issues.
- Implement and improve service processes, including SLAs and ticket prioritisation.
- Work closely with sales and consultancy teams to support retention and add value.
- Experience in a B2B client services, customer success, or account management role.
- Proven ability to combine hands-on client work with team leadership.
- Comfortable managing complex clients and service delivery against SLAs.
- Strong organisational and communication skills.
- Confident using CRM or ticketing systems and workflow tools.
- Monday to Friday 9-5 with 1 hour for lunch.
- Parking available.
- 6 x life cover.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to work within a purpose-led organisation focused on sustainability.
- Exposure to complex, large-scale client environments.
- 26 days’ holiday plus bank holidays, rising to 28 days after two years’ service.
If you are a client-focused professional looking to make an impact within a purpose-driven organisation focused on sustainability and continuous improvement, we would love to hear from you. Please apply today to discuss this opportunity in confidence.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Service Team Leader in Plymouth employer: Cathedral Appointments | B Corp
Join a purpose-driven energy consultancy in Exeter, where you will lead a dynamic team dedicated to client success and sustainability. With a strong focus on employee growth, ongoing training, and a collaborative work culture, this role offers the chance to make a meaningful impact while enjoying generous benefits such as 26 days of holiday, life cover, and a supportive environment that values ethical practices. Be part of an organisation that is not only evolving but also committed to making a difference in the energy sector.
Contact Detail:
Cathedral Appointments | B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want you to show how your experience aligns with their mission, especially in sustainability and client success. Tailor your answers to reflect their goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on common questions related to customer service and leadership, so you can confidently showcase your skills when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Team Leader in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your B2B client services experience and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how your background aligns with our purpose-driven approach. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex clients and improve service processes. Numbers and results speak volumes, so don’t shy away from sharing them with us!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Cathedral Appointments | B Corp
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent projects, especially those related to sustainability and client services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or resolved complex client issues. Highlight how you prioritised workloads and improved service processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and client management abilities. Think of specific situations where you had to handle difficult clients or implement new processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company's future plans, particularly regarding their growth in client services and sustainability initiatives. This shows that you're not just interested in the job, but also in contributing to the company's long-term success.
