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- Tasks: Engage customers via live chat and convert enquiries into sales.
- Company: Established FCA-regulated organisation with a performance-driven culture.
- Benefits: Competitive salary plus uncapped commission, 28 days holiday, and structured training.
- Why this job: Join a fast-paced team and develop your sales skills in a dynamic environment.
- Qualifications: Experience in webchat or digital sales, strong multitasking and resilience.
- Other info: Immediate start available; great career growth opportunities in sales.
The predicted salary is between 25396 - 26396 £ per year.
£25,396.80 BASIC SALARY PLUS UNCAPPED COMMISSION | ON-SITE | EXETER
Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.
We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment.
Responsibilities:- Manage multiple live webchat conversations at once, driving sales conversions and revenue
- Handle acquisition, upgrade, renewal and retention sales conversations via live chat
- Achieve individual and team targets across sales, accessories and productivity metrics
- Follow FCA-regulated processes and compliance requirements throughout every interaction
- Previous experience in webchat, online customer support or digital sales environments
- Strong commercial mindset with confidence working to targets and KPIs
- Ability to multitask, work quickly and remain resilient in a high-pressure setting
- High level of accuracy with a process-driven and compliance-focused approach
- £25,896.80 plus uncapped commission
- 40 hours per week on a shift-based rota, issued one month in advance
- Office-based role in Exeter city centre
- Minimum four weeks of structured, on-site training
- 28 days holiday including bank holidays
- Opportunity to develop within a high-performing sales environment
- Immediate start available subject to vetting and onboarding
If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Sales Advisor - Live Chat in Plymouth employer: Cathedral Appointments | B Corp™
Contact Detail:
Cathedral Appointments | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Live Chat in Plymouth
✨Tip Number 1
Get familiar with the company and its values. When you know what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you sound genuine and engaged during your chats!
✨Tip Number 2
Practice your multitasking skills! Since you'll be managing multiple live chats, try simulating this at home. Chat with friends while doing something else – it’ll help you get used to juggling conversations like a pro.
✨Tip Number 3
Brush up on your sales techniques. Knowing how to convert inquiries into sales is key. Think about how you can highlight benefits and create urgency in your responses to drive those conversions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Sales Advisor - Live Chat in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in webchat or digital sales. We want to see how your skills align with the role of Customer Sales Advisor - Live Chat, so don’t hold back!
Show Off Your Sales Skills: In your application, emphasise any previous sales experience you have, especially in high-pressure environments. We’re looking for candidates who can demonstrate a strong commercial mindset and a knack for hitting targets.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cathedral Appointments | B Corp™
✨Know Your Sales Stuff
Brush up on your sales techniques and be ready to discuss how you've successfully converted leads in the past. Think of specific examples where you’ve met or exceeded targets, as this will show your potential employer that you can thrive in a performance-driven environment.
✨Master the Art of Multitasking
Since this role involves managing multiple live chat conversations at once, practice multitasking before your interview. You might want to simulate a scenario where you handle several chats simultaneously, so you can confidently explain how you would manage this in real-time.
✨Familiarise Yourself with FCA Regulations
Understanding the FCA regulations is crucial for this position. Do some research on compliance requirements and be prepared to discuss how you would ensure adherence during customer interactions. This shows that you take the role seriously and are committed to maintaining high standards.
✨Show Off Your Resilience
In a high-pressure sales environment, resilience is key. Be ready to share examples of how you've handled stressful situations in the past. Highlight your ability to stay calm under pressure and how you bounce back from setbacks, as this will resonate well with the interviewers.
