At a Glance
- Tasks: Support key customer accounts and coordinate ecommerce operations in a fast-paced environment.
- Company: Established business with a strong presence and collaborative culture in Exeter.
- Benefits: Competitive salary, 20-25 days holiday, pension scheme, and onsite perks.
- Other info: Full-time role with excellent career growth opportunities.
- Why this job: Join a supportive team and develop your skills in ecommerce and customer service.
- Qualifications: Strong organisational skills and good Microsoft Excel knowledge; training provided.
£25,500 - £27,500 | Full Time | Onsite | Exeter
Company Overview
Our client is a well-established and growing business with a strong presence in its sector. They are looking for an organised and proactive Key Account Coordinator to join their busy team, supporting key customer accounts and ecommerce marketplace operations. This is an excellent opportunity to join a collaborative environment where you'll receive training, develop your skills and play an important role in delivering excellent customer service.
Role Overview
This is a full-time, permanent opportunity for someone who enjoys working in a fast-paced administrative environment and takes pride in keeping processes running smoothly. You'll support key customer accounts, coordinate orders and stock, maintain product information and work closely with internal teams to ensure customers receive an exceptional service. Previous ecommerce or marketplace experience is advantageous, but full training will be provided.
Responsibilities of the Key Account Coordinator:
- Support the day-to-day administration of key customer and ecommerce marketplace accounts, including maintaining product listings and data.
- Process customer orders, coordinate stock availability and liaise with warehouse teams to ensure timely dispatch.
- Monitor sales, stock and operational information while assisting with refunds and account administration.
- Provide wider customer account support, handling queries, coordinating sample requests and assisting with general administration.
Requirements of the Key Account Coordinator:
- Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
- Good Microsoft Excel skills and confidence working with data, reports and operational information.
- Excellent communication skills with a proactive approach to problem solving and customer service.
- Previous experience in ecommerce, sales administration or customer account support would be beneficial, although full training will be provided.
Benefits
- Full-time permanent position, Monday to Friday, 37.5 hours per week.
- 20 days' holiday, increasing to 25 days with service, plus an additional day's leave for your birthday after one year's service.
- Company pension with employer contribution.
- Life assurance scheme and eyecare vouchers.
- Onsite canteen, free parking and secure bike storage.
- Supportive team environment with opportunities to develop your ecommerce and customer account management skills.
If you're an organised administrator with excellent attention to detail and are looking to build a career supporting key customer accounts and ecommerce operations, we'd love to hear from you.
Note on Sponsorship
We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Key Account Coordinator in Exeter employer: Cathedral Appointments | B Corp
Our client is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Dawlish. With competitive salaries up to £70k, comprehensive benefits including a generous holiday allowance, pension scheme, and private medical insurance, employees are supported in their professional growth and development. The opportunity to mentor junior team members while leading high-value infrastructure projects makes this role particularly rewarding for those looking to make a significant impact in their field.
Contact Details:
Cathedral Appointments | B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cathedral Appointments | B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cathedral Appointments | B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Coordinator in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cathedral Appointments | B Corp:Your cover letter is your chance to shine! Tell us why you want to work at Cathedral Appointments | B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cathedral Appointments | B Corp!
How to prepare for a job interview at Cathedral Appointments | B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
