At a Glance
- Tasks: Lead a team to enhance client services and drive sustainability initiatives.
- Company: Purpose-driven energy consultancy with a focus on ethical practices.
- Benefits: Competitive salary, ongoing training, 26 days holiday, and a collaborative environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in a growing company dedicated to sustainability.
- Qualifications: Experience in B2B client services and strong leadership skills.
The predicted salary is between 30000 - 35000 € per year.
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:
- Manage a portfolio of key clients, acting as a senior point of contact.
- Lead, support, and prioritise the workload of Client Services Managers.
- Act as an escalation point for complex client and supplier issues.
- Implement and improve service processes, including SLAs and ticket prioritisation.
- Work closely with sales and consultancy teams to support retention and add value.
Requirements of the Customer Service Team Leader:
- Experience in a B2B client services, customer success, or account management role.
- Proven ability to combine hands-on client work with team leadership.
- Comfortable managing complex clients and service delivery against SLAs.
- Strong organisational and communication skills.
- Confident using CRM or ticketing systems and workflow tools.
Benefits for Customer Service Team Leader:
- Monday to Friday 9-5 with 1 hour for lunch.
- Parking available.
- 6 x life cover.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to work within a purpose-led organisation focused on sustainability.
- Exposure to complex, large-scale client environments.
- 26 days’ holiday plus bank holidays, rising to 28 days after two years’ service.
If you are a client-focused professional looking to make an impact within a purpose-driven organisation focused on sustainability and continuous improvement, we would love to hear from you. Please apply today to discuss this opportunity in confidence.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Service Team Leader in Exeter employer: Cathedral Appointments | B Corp
Join a purpose-driven energy consultancy in Exeter as a Customer Service Team Leader, where you will play a pivotal role in shaping client success while working in a collaborative and dynamic environment. With a strong focus on sustainability, the company offers ongoing training and development opportunities, generous holiday allowances, and a commitment to ethical practices, making it an excellent employer for those looking to make a meaningful impact in their careers.
Contact Detail:
Cathedral Appointments | B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Team Leader role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, especially around sustainability, and think about how your experience aligns with their mission. We want you to shine when discussing how you can contribute to their growth!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your hands-on client work and leadership skills, as these are key for the Customer Service Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact in a purpose-driven organisation like ours.
We think you need these skills to ace Customer Service Team Leader in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Team Leader. Highlight your experience in B2B client services and any leadership roles you've held. We want to see how you can bring your unique skills to our purpose-driven team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your background aligns with our mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage complex clients and lead teams. We’re looking for examples of how you've improved service processes or handled challenging situations—make those stories pop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cathedral Appointments | B Corp
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their focus on sustainability and how they support clients in energy procurement and management. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed client relationships or resolved complex issues. Highlight your hands-on approach and how you prioritised workloads effectively.
✨Familiarise Yourself with SLAs and Processes
Since the role involves implementing and improving service processes, brush up on your knowledge of SLAs and ticket prioritisation. Be ready to discuss how you've handled similar responsibilities in previous roles and suggest ways you could enhance their current processes.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company's growth plans, team dynamics, and how customer success is integrated across the organisation. This shows you're not just interested in the role, but also in contributing to their future.
