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- Tasks: Engage customers via live chat and convert enquiries into sales.
- Company: Established FCA-regulated organisation with a performance-driven culture.
- Benefits: £25,396.80 base salary plus uncapped commission and 28 days holiday.
- Why this job: Join a fast-paced team and develop your sales skills in a dynamic environment.
- Qualifications: Experience in webchat or digital sales, strong multitasking and resilience.
- Other info: Immediate start available with structured training and career growth opportunities.
The predicted salary is between 21000 - 30000 £ per year.
£25,396.80 BASIC SALARY PLUS UNCAPPED COMMISSION | ON-SITE | EXETER
Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.
We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment.
Responsibilities of the Customer Sales Advisors - Live Chat:
- Manage multiple live webchat conversations at once, driving sales conversions and revenue
- Handle acquisition, upgrade, renewal and retention sales conversations via live chat
- Achieve individual and team targets across sales, accessories and productivity metrics
- Follow FCA-regulated processes and compliance requirements throughout every interaction
Requirements of the Customer Sales Advisors - Live Chat:
- Previous experience in webchat, online customer support or digital sales environments
- Strong commercial mindset with confidence working to targets and KPIs
- Ability to multitask, work quickly and remain resilient in a high-pressure setting
- High level of accuracy with a process-driven and compliance-focused approach
Benefits:
- £25,896.80 plus uncapped commission.
- 40 hours per week on a shift-based rota, issued one month in advance
- Office-based role in Exeter city centre
- Minimum four weeks of structured, on-site training
- 28 days holiday including bank holidays
- Opportunity to develop within a high-performing sales environment
- Immediate start available subject to vetting and onboarding
If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Georgia Parkhouse Ref: 11117
Customer Sales Advisor - Live Chat in Exeter employer: Cathedral Appointments | B Corp™
Contact Detail:
Cathedral Appointments | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Live Chat in Exeter
✨Tip Number 1
Get familiar with the company and its values. When you know what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you sound genuine and engaged during your chats!
✨Tip Number 2
Practice your multitasking skills! Since you'll be managing multiple live chats, try simulating this at home. Chat with friends while doing something else – it’ll help you get used to juggling conversations like a pro.
✨Tip Number 3
Brush up on your sales techniques. Knowing how to convert inquiries into sales is key. Think about how you can highlight benefits and create urgency in your responses to drive those conversions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Sales Advisor - Live Chat in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your experience in webchat or digital sales, and show us how you can handle multiple conversations while driving sales conversions.
Show Off Your Sales Skills: We want to see your strong sales ability shine through! Use specific examples from your past experiences where you've met targets or converted leads into sales. This will help us understand how you can thrive in our fast-paced environment.
Be Process-Driven: Since compliance is key in our industry, make sure to mention any experience you have with following processes and regulations. We love candidates who are detail-oriented and can maintain accuracy while working under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Cathedral Appointments | B Corp™
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their sales processes and FCA regulations. This will show that you're genuinely interested and prepared to engage in meaningful conversations.
✨Practice Multitasking
Since the role involves managing multiple live chat conversations, practice handling several tasks at once. You could simulate this by chatting with friends while answering questions or using online tools. This will help you demonstrate your multitasking skills during the interview.
✨Show Off Your Sales Skills
Be ready to discuss your previous sales experiences and how you've met targets. Prepare specific examples of how you've converted leads into sales, especially in a digital environment. This will highlight your strong commercial mindset and ability to thrive under pressure.
✨Stay Compliant and Process-Driven
Emphasise your understanding of compliance and process excellence. Be prepared to discuss how you ensure accuracy in your work and follow established procedures. This is crucial for success in a regulated environment like this one.
