At a Glance
- Tasks: Provide top-notch customer service and manage orders in a fast-paced e-commerce environment.
- Company: A growing South West business known for exceptional customer service and quality products.
- Benefits: Up to £26,250 salary, full training, 28 days' holiday, and employee discounts.
- Other info: Enjoy regular company social events and a collaborative work culture.
- Why this job: Join a supportive team and kickstart your career in a dynamic workplace.
- Qualifications: Previous admin and customer service experience with strong organisational skills.
The predicted salary is between 24000 - 27000 £ per year.
- Up to £26,250 DOE | Onsite | Exeter
- Company Overview
Our client is a well-established and growing South West business with a strong reputation for delivering exceptional customer service and high-quality products.
Operating within a fast-paced e-commerce environment, they are committed to providing an outstanding customer experience while fostering a supportive and collaborative workplace where employees are encouraged to develop and grow.
Role Overview
An excellent opportunity has arisen for an organised and customer-focused
Business Support Administrator to join a busy support team.
This varied role combines administration, customer service and order processing, ensuring customers receive a seamless experience from purchase through to delivery and after-sales support.
Full training is provided, making this an ideal opportunity for someone looking to build a long-term career within a growing business.
Hours
36.25 hours per week, worked over 5 days (including at least 1 weekend day) per month
Responsibilities of the Business Support Administrator
- Respond to customer enquiries via phone, email and online channels, delivering excellent customer service.
- Process customer orders, purchase invoices and maintain accurate records using internal systems.
- Monitor stock levels, supplier lead times and product information to support efficient order fulfilment.
- Manage customer returns, exchanges and order queries promptly and professionally.
Requirements of the Business Support Administrator
- Previous administration experience is essential.
- Proven customer service experience with excellent communication skills.
- Strong organisational skills with the ability to prioritise multiple tasks effectively.
- Confident using IT systems, with experience of online order processing or Shopify advantageous but not essential.
Benefits
- Full training and ongoing development opportunities.
- 28 days' holiday including bank holidays.
- Free onsite parking.
- Employee discounts and additional benefits.
- Supportive team environment with regular company social events.
If you're an organised administrator who enjoys delivering outstanding customer service and is looking to join a supportive, growing business, we'd love to hear from you.
Apply today to find out more about this exciting opportunity.
Note on Sponsorship
We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role.
Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Lacey Dorliac
Business Support Administrator in Exeter employer: Cathedral Appointments | B Corp
Our client is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Dawlish. With competitive salaries up to £70k, comprehensive benefits including a generous holiday allowance, pension scheme, and private medical insurance, employees are supported in their professional growth and development. The opportunity to mentor junior team members while leading high-value infrastructure projects makes this role particularly rewarding for those looking to make a significant impact in their field.
Contact Details:
Cathedral Appointments | B Corp Recruitment Team
