At a Glance
- Tasks: Lead a team to deliver exceptional client services and drive sustainability initiatives.
- Company: Purpose-driven energy consultancy focused on ethical practices and sustainability.
- Benefits: Competitive salary, ongoing training, 26 days holiday, and a collaborative work environment.
- Other info: Dynamic role with opportunities for professional growth in a purpose-led organisation.
- Why this job: Make a real impact in a growing company dedicated to sustainability and client success.
- Qualifications: Experience in B2B client services and strong leadership skills required.
The predicted salary is between 31500 - 35000 € per year.
A purpose-driven energy consultancy is seeking a Customer Service Team Leader to play a key role in the next phase of its growth. Originally rooted in energy procurement, the business is evolving into a full-service consultancy, supporting clients across cost management, consumption insight, carbon reporting, net zero planning, and sustainability platforms. The organisation works with large, complex clients and is recognised for its strong ethical and sustainability credentials.
This is a key leadership hire within a growing Client Services / Customer Success function. The role is hands-on, combining front-line client delivery with people leadership, and will focus on stabilising, structuring, and scaling client services. You will have the opportunity to shape how customer success is embedded across the organisation and support the business through its next stage of growth.
Responsibilities of the Customer Service Team Leader:- Manage a portfolio of key clients, acting as a senior point of contact.
- Lead, support, and prioritise the workload of Client Services Managers.
- Act as an escalation point for complex client and supplier issues.
- Implement and improve service processes, including SLAs and ticket prioritisation.
- Work closely with sales and consultancy teams to support retention and add value.
- Experience in a B2B client services, customer success, or account management role.
- Proven ability to combine hands-on client work with team leadership.
- Comfortable managing complex clients and service delivery against SLAs.
- Strong organisational and communication skills.
- Confident using CRM or ticketing systems and workflow tools.
- Monday to Friday 9-5 with 1 hour for lunch.
- Parking available.
- 6 x life cover.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to work within a purpose-led organisation focused on sustainability.
- Exposure to complex, large-scale client environments.
- 26 days’ holiday plus bank holidays, rising to 28 days after two years’ service.
If you are a client-focused professional looking to make an impact within a purpose-driven organisation focused on sustainability and continuous improvement, we would love to hear from you. Please apply today to discuss this opportunity in confidence.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Service Team Leader in Devon employer: Cathedral Appointments | B Corp
Join a purpose-driven energy consultancy in Exeter, where you will lead a dynamic team dedicated to client success and sustainability. With a strong focus on employee growth, ongoing training, and a collaborative work culture, this role offers the chance to make a meaningful impact while enjoying generous benefits, including 26 days of holiday plus bank holidays and life cover. Be part of an organisation that values ethical practices and is committed to supporting clients in their journey towards net zero.
Contact Detail:
Cathedral Appointments | B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Since this role is all about sustainability and client success, think about how your experience aligns with their mission. We want you to shine when you get that interview!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in B2B client services makes you the perfect fit for leading a team. Highlight your hands-on experience and leadership skills – they’ll want to see how you can manage complex clients and improve service processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to make an impact in a purpose-driven organisation like ours.
We think you need these skills to ace Customer Service Team Leader in Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Team Leader role. Highlight your B2B client services experience and any leadership roles you've had, as we want to see how you can lead our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how your background aligns with our purpose-driven approach. We love seeing genuine enthusiasm for what we do.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well, so we can easily see your potential as a leader in client services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cathedral Appointments | B Corp
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values, especially their focus on sustainability. Understanding their evolution from energy procurement to a full-service consultancy will help you align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and handling complex client issues. Be ready to discuss how you've successfully led projects or improved processes in previous roles, as this is crucial for the Customer Service Team Leader position.
✨Familiarise Yourself with SLAs and Client Management
Brush up on your knowledge of service level agreements (SLAs) and client management strategies. Be prepared to discuss how you've implemented or improved service processes in the past, as this will demonstrate your capability to stabilise and scale client services.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans and how the Customer Service Team Leader role fits into their growth strategy. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
