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- Tasks: Handle customer enquiries and promote energy services with a sales focus.
- Company: Established outsourcing and customer engagement specialist in Exeter.
- Benefits: £12.60 per hour, full training, and accrued holiday pay.
- Why this job: Join a supportive team and make a real impact in customer service and sales.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Immediate start with Monday to Friday working hours.
The predicted salary is between 12 - 16 £ per hour.
Our client is a well-established outsourcing and customer engagement specialist, supporting businesses across a range of sectors with tailored campaign delivery and relationship management solutions. They pride themselves on delivering results-driven services while maintaining a supportive and collaborative working environment.
We are recruiting Customer Service & Sales Advisors for an immediate-start temporary assignment supporting an energy services campaign. This is a fully onsite role in Exeter where you will handle both inbound and outbound customer enquiries, delivering excellent service while proactively promoting relevant products and services.
This is a customer-focused role with a strong sales element, ideal for individuals who enjoy building rapport, identifying customer needs, and confidently discussing suitable solutions. Full training will be provided at the start of the assignment.
Responsibilities of the Customer Service & Sales Advisors:- Handle inbound and outbound customer enquiries relating to energy services
- Promote relevant products and services, identifying upselling and cross-selling opportunities
- Work towards individual and team sales and performance targets
- Deliver a consistently high standard of customer service
- Previous customer service experience, ideally within a contact centre environment
- Comfortable working towards sales targets in a performance-driven environment
- Strong communication skills with a professional telephone manner
Temporary contract with immediate start, subject to references and right to work checks. £12.60 per hour plus accrued holiday pay. Full training provided at the start of the assignment. Monday to Friday working hours, 8.30am to 5.00pm.
If you are available immediately and enjoy combining customer service with a proactive sales approach, we would love to hear from you.
Locations
Customer Training Support Advisor in Devon, Exeter employer: Cathedral Appointments | B Corp™
Contact Detail:
Cathedral Appointments | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Devon, Exeter
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer enquiries, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the company. Think about what you want to know regarding their training process or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Training Support Advisor in Devon, Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and sales skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant achievements!
Show Your Personality: We love a bit of character! When writing your application, let your personality shine through. Use a friendly tone and share examples that demonstrate your ability to build rapport with customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Cathedral Appointments | B Corp™
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their approach to customer engagement and how they support businesses. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you successfully handled inquiries or resolved issues. Be ready to discuss how you built rapport with customers and identified their needs.
✨Demonstrate Your Sales Acumen
Since this role has a strong sales element, be prepared to talk about your experience with upselling and cross-selling. Share specific instances where you met or exceeded sales targets, and explain your approach to promoting products and services.
✨Practice Your Communication Style
Given the importance of a professional telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.