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- Tasks: Engage customers via live chat and convert enquiries into sales.
- Company: Established FCA-regulated organisation with a performance-driven culture.
- Benefits: £25,396.80 base salary plus uncapped commission and hybrid working options.
- Why this job: Join a dynamic team and thrive in a fast-paced sales environment.
- Qualifications: Experience in webchat or digital sales, strong multitasking skills.
- Other info: Immediate start available with excellent career development opportunities.
The predicted salary is between 25396 - 26396 £ per year.
£25,396.80 BASIC SALARY PLUS UNCAPPED COMMISSION | HYBRID AFTER PROBATION | EXETER
Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.
We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment. Hybrid working is available once fully trained and after passing probation.
Responsibilities of the Customer Sales Advisors - Live Chat:
- Manage multiple live webchat conversations at once, driving sales conversions and revenue
- Handle acquisition, upgrade, renewal and retention sales conversations via live chat
- Achieve individual and team targets across sales, accessories and productivity metrics
- Follow FCA-regulated processes and compliance requirements throughout every interaction
Requirements of the Customer Sales Advisors - Live Chat:
- Previous experience in webchat, online customer support or digital sales environments
- Strong commercial mindset with confidence working to targets and KPIs
- Ability to multitask, work quickly and remain resilient in a high-pressure setting
- High level of accuracy with a process-driven and compliance-focused approach
Benefits:
- £25,896.80 plus uncapped commission
- 40 hours per week on a shift-based rota, issued one month in advance
- Exeter city centre
- Minimum four weeks of structured, on-site training
- Hybrid working is available after passing probation
- 28 days holiday including bank holidays
- Opportunity to develop within a high-performing sales environment
- Immediate start available subject to vetting and onboarding
If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Locations
Customer Sales Advisor - Live Chat in Devon, Exeter employer: Cathedral Appointments | B Corp
Contact Detail:
Cathedral Appointments | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Live Chat in Devon, Exeter
✨Tip Number 1
Get familiar with the company and its values. Research their approach to sales and compliance, so you can speak confidently about how you fit into their culture during interviews.
✨Tip Number 2
Practice your live chat skills! Set up mock conversations with friends or use online tools to simulate the fast-paced environment. This will help you feel more comfortable managing multiple chats at once.
✨Tip Number 3
Prepare for common sales scenarios. Think about how you would handle different customer inquiries and practice your responses. This will show your strong sales ability and resilience under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Sales Advisor - Live Chat in Devon, Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your experience in webchat or digital sales, and show us how you can handle multiple conversations while driving sales conversions.
Show Off Your Sales Skills: We want to see your strong sales ability shine through! Use specific examples from your past experiences where you've met targets or converted enquiries into sales. This will help us understand how you can thrive in our fast-paced environment.
Be Process-Driven: Since we operate in a compliance-focused environment, it’s crucial to demonstrate your attention to detail and adherence to processes. Mention any relevant experience you have with FCA-regulated processes or similar compliance requirements.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Cathedral Appointments | B Corp
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their sales processes and FCA regulations. This will show that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Sales Skills
Prepare examples of your previous sales experiences, especially in webchat or digital environments. Be ready to discuss how you’ve successfully converted enquiries into sales and how you handle multiple conversations at once.
✨Demonstrate Resilience
The role requires a strong ability to work under pressure. Think of situations where you faced challenges and how you overcame them. Highlight your resilience and ability to stay focused on targets, even when things get tough.
✨Practice Live Chat Scenarios
Since this is a live chat role, consider doing mock interviews where you practice responding to customer queries in real-time. This will help you feel more comfortable managing multiple conversations and boost your confidence during the actual interview.
