Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team as a Customer Service Advisor, managing enquiries and ensuring top-notch service.
- Company: A reputable business known for exceptional customer service and a supportive work environment.
- Benefits: Enjoy £24k salary, bonus, 25 days holiday, health plans, and flexible hybrid working.
- Why this job: Be part of a forward-thinking company that values your ideas and supports your growth.
- Qualifications: Experience in customer service, strong communication skills, and a willingness to learn.
- Other info: Must have valid UK work authorisation; no visa sponsorship available.
The predicted salary is between 24000 - 33600 £ per year.
Company Overview:
Our client is an established outsourced services provider delivering customer engagement, campaign management and relationship support solutions to businesses across multiple sectors. Known for their collaborative culture and results-focused approach, they provide structured training and ongoing team support to ensure high-quality service delivery.
Role Overview:
We are recruiting two Customer Service Advisors for an immediate-start temporary assignment supporting an energy campaign. Based onsite in Exeter, this role involves making outbound calls to customers who have already submitted inbound enquiries. You will provide accurate information, answer queries and guide customers through next steps, all while working towards agreed campaign targets and maintaining excellent service standards.
This is a fast-paced, target-driven environment, ideal for confident communicators who are motivated by achieving results.
Responsibilities of the Customer Service Advisors:
- Make outbound calls to customers who have submitted energy-related enquiries
- Provide clear, accurate and professional information in response to customer queries
- Work towards agreed KPIs and campaign performance targets
- Accurately update customer information on internal systems
Requirements of the Customer Service Advisors:
- Previous customer service or contact centre experience
- Confident making outbound calls in a target-driven environment
- Motivated by achieving results and meeting performance metrics
- Strong communication skills with good IT proficiency
- Temporary contract, initially 8 weeks, with flexibility depending on campaign requirements
- £12.60 per hour plus accrued holiday pay
- Immediate start, subject to references and right to work checks
- Full training provided with ongoing team support
- Monday to Friday working hours, 8.30am to 5.00pm
If you are available to start immediately and enjoy working in a performance-focused customer service role, we would love to hear from you.
Note on Sponsorship:
We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
We are dedicated to fostering a diverse, equitable, and inclusive recruitment process. We actively seek to hire talented individuals from various backgrounds and ensure our practices are unbiased, evaluating every candidate based on their unique qualifications and potential.
Recruitment Consultant: Georgia Parkhouse
#J-18808-Ljbffr
Customer Service Advisor employer: Cathedral Appointments | B Corp™
Contact Detail:
Cathedral Appointments | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer enquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a team by preparing examples of past collaborative experiences. This will highlight your adaptability and willingness to contribute to a supportive work environment.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with solutions or approaches to typical issues can impress during interviews and show your proactive nature.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or client-focused roles. Use specific examples that demonstrate your strong communication skills and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your skills align with the responsibilities of the Customer Service Advisor role and express your enthusiasm for joining the company.
Highlight Adaptability: In your application, emphasise your willingness to learn and adapt in a fast-paced environment. Provide examples of situations where you successfully managed change or learned new systems quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cathedral Appointments | B Corp™
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability and fit for the role.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Use examples from past experiences to illustrate how you've effectively communicated with customers and team members.
✨Research the Company and Its Products
Familiarise yourself with the company’s products and services before the interview. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the team dynamics, training opportunities, and company culture. This shows that you are engaged and serious about the position, and it helps you assess if the company is the right fit for you.