At a Glance
- Tasks: Support customers using Microsoft Dynamics 365 and troubleshoot application issues.
- Company: Established tech consultancy specialising in Microsoft business applications.
- Benefits: Salary up to £42,000, remote work, and career progression opportunities.
- Other info: Opportunity to progress into a leadership role as the team expands.
- Why this job: Join a growing team and make a real impact on customer support.
- Qualifications: Experience in ERP support, particularly with Dynamics NAV or Business Central.
Senior Business Central Support Consultant required to join an established technology consultancy based in Gateshead (remote with occasional travel). This is a support role focused on Microsoft Dynamics 365, with a particular emphasis on ERP platforms such as Dynamics NAV and Business Central. You will be responsible for supporting a variety of customers across their live environments, troubleshooting escalated 2nd line issues and helping users get the most from their systems.
The Organisation
This is an established technology consultancy specialising in Microsoft business applications, working with customers across a range of sectors to deliver and support business-critical technology solutions. The business has a strong focus on Microsoft Dynamics 365 and the wider Power Platform, supporting customers throughout the full lifecycle of their systems. As the customer base continues to grow, they are looking to strengthen their dedicated support capability with someone who can provide reliable, high-quality application support. The support team is currently small, giving the successful candidate the opportunity to have a genuine impact on how the function develops. There are plans in place for this function to grow significantly in the near future, so there is genuine opportunity to progress to a Team Lead position when the team grows.
The Role
This is a hands-on Dynamics BC Support role focused on supporting existing customers and resolving issues across their live environments. You will manage support tickets from investigation through to resolution or escalation, troubleshooting application issues, applying fixes and working directly with end users. A key focus will be supporting Dynamics NAV / Dynamics 365 Business Central, so previous ERP support experience is important. You will also gain exposure to the wider Microsoft ecosystem, including Dynamics 365 and Power Platform technologies such as Power BI, Power Apps and Power Automate.
What They’re Looking For
- Experience providing ERP support within a Microsoft environment (2nd line)
- Experience supporting Dynamics NAV or Dynamics 365 Business Central (2nd line)
- Strong troubleshooting and problem-solving skills, with the ability to diagnose application and user issues
- Experience working directly with customers or end users in a support environment
- Good understanding of business processes, particularly areas such as finance, sales or operations
- Experience working with support tickets, SLAs, incident management and appropriate escalation
- Experience supporting/mentoring less experienced colleagues would be beneficial
- Exposure to Power Platform would be beneficial
The Offer
You will receive a salary of up to £42,000, with the role operating on a remote first basis (occasional but rare travel to Gateshead) and working Monday to Friday on either an 8am-4pm or 10am-6pm shifts. This is a great opportunity to join an established Microsoft technology consultancy where you will gain exposure to a range of customers, business processes and Dynamics technologies. There is also genuine scope to develop your career and, for the right person, progress into a leadership position within the support function.
If you are a Senior Business Central Support Consultant or similar and are interested in finding out more, please apply or get in touch with Matt MacAlpine at Cathcart Technology. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Senior Business Central Support Consultant employer: Cathcart Technology
Join a dynamic and innovative organisation in Liverpool that values its employees and fosters a collaborative work culture. As an IT Project Manager, you'll benefit from competitive pay, flexible working arrangements, and opportunities for professional growth while leading impactful projects in a fast-paced environment. With a focus on technology transformation and supply chain efficiency, this role offers a unique chance to make a real difference within the company and the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Central Support Consultant
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Cathcart Technology or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Cathcart Technology.
✨Tap into Online Developer Communities
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Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Cathcart Technology that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Business Central Support Consultant
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Cathcart Technology.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Cathcart Technology and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Cathcart Technology
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Cathcart Technology uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
